HVAC Customer Success Specialist

Airtron LLC; Olde West Chester (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

Airtron Heating & Air Conditioning is seeking a customer-focused office assistant to support daily inquiries, scheduling, and data entry in a fast-paced environment.

You will answer phones, process payments, assist customers with information on services and promotions, and help coordinate scheduling and communications across teams. Excellent written and verbal English, 2–4 years in an office setting, and basic Excel/Outlook skills are required.

Qualifications

• High School Diploma or GED required.
• 2–4 years of office experience with daily customer interactions.
• Basic computer skills including Excel, Word and Outlook.

Responsibilities

• Answer phones and schedule customers.
• Assist customers with inquiries and provide information on services and promotions.
• Process payments, credits, and refunds as needed.
• Maintain data entry accuracy across emails, texts and other tools.
• Help route manpower and resources efficiently and follow company policies.

Skills

Customer service

Phone support

Data entry

Microsoft Excel

Written communication

Team player

Education

High School Diploma or GED

Completed college coursework

Tools

Outlook

Word

Job description

Airtron Heating & Air Conditioning is seeking a customer-focused office assistant to support daily inquiries, scheduling, and data entry in a fast-paced environment.

You will answer phones, process payments, assist customers with information on services and promotions, and help coordinate scheduling and communications across teams. Excellent written and verbal English, 2–4 years in an office setting, and basic Excel/Outlook skills are required.