HVAC Customer Care Pro — Training, Growth & Stability

Anchor Heating and Air; Charleston (SC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid training

Opportunities for growth

Positive, supportive team culture

Stable, year-round work

Company value and voice respected

Job summary

Anchor Heating & Air in Charleston, SC is seeking a Customer Service Representative who will be the first impression for customers, answering calls with warmth and guiding service teams. You’ll schedule appointments, update records, educate customers on maintenance plans, and turn stressful moments into positive experiences through empathy and clear communication.

This role offers paid training, opportunities for growth, and a values-driven culture.

Qualifications

• Excellent verbal communication and phone etiquette.
• Calm, organized, and solution-focused in busy times.
• Ability to multitask and follow established processes.
• Willingness to be coached and work well in a team.

Responsibilities

• Answering incoming calls with warmth, confidence, and professionalism
• Scheduling service and maintenance appointments efficiently
• Listening carefully to customer needs and reassuring them during stressful situations
• Communicating clearly with technicians, dispatch, and leadership
• Creating and updating customer records in our software system
• Educating customers on maintenance plans, services, and next steps
• Turning problems into positive experiences through empathy and solutions

Skills

Customer service

Calm under pressure

Clear communication

Multitasking

Ownership

Dependable

Team oriented

Coachable

Job description

Anchor Heating & Air in Charleston, SC is seeking a Customer Service Representative who will be the first impression for customers, answering calls with warmth and guiding service teams. You’ll schedule appointments, update records, educate customers on maintenance plans, and turn stressful moments into positive experiences through empathy and clear communication.

This role offers paid training, opportunities for growth, and a values-driven culture.