Experienced HVAC Customer Service Representative

Anchor Heating and Air; Charleston (SC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid training

Opportunities for growth

Positive, supportive team culture

Stable, year-round work

Company value and voice respected

Job summary

Anchor Heating & Air in Charleston, SC is seeking a Customer Service Representative who will be the first impression for customers, answering calls with warmth and guiding service teams. You’ll schedule appointments, update records, educate customers on maintenance plans, and turn stressful moments into positive experiences through empathy and clear communication.

This role offers paid training, opportunities for growth, and a values-driven culture.

Qualifications

• Excellent verbal communication and phone etiquette.
• Calm, organized, and solution-focused in busy times.
• Ability to multitask and follow established processes.
• Willingness to be coached and work well in a team.

Responsibilities

• Answering incoming calls with warmth, confidence, and professionalism
• Scheduling service and maintenance appointments efficiently
• Listening carefully to customer needs and reassuring them during stressful situations
• Communicating clearly with technicians, dispatch, and leadership
• Creating and updating customer records in our software system
• Educating customers on maintenance plans, services, and next steps
• Turning problems into positive experiences through empathy and solutions

Skills

Customer service

Calm under pressure

Clear communication

Multitasking

Ownership

Dependable

Team oriented

Coachable

Job description

Customer Service Representative (CSR)Anchor Heating & Air | Charleston, SC

Be the Voice. Be the Calm. Be the Anchor.At Anchor Heating & Air, our Customer Service Representatives are more than phone answerers—you’re the first impression, the trusted guide, and the steady hand for our customers when they need comfort the most.If you love helping people, thrive in a fast-paced environment, and take pride in delivering exceptional service, this might be the role you’ve been looking for.

What You’ll Do

• Answering incoming calls with warmth, confidence, and professionalism
• Scheduling service and maintenance appointments efficiently
• Listening carefully to customer needs and reassuring them during stressful situations
• Communicating clearly with technicians, dispatch, and leadership
• Creating and updating customer records in our software system
• Educating customers on maintenance plans, services, and next steps
• Turning problems into positive experiences through empathy and solutions

Who We’re Looking For

• Love talking to people and making their day better
• Stay calm, organized, and solution-focused—even when it’s busy
• Communicate clearly and confidently (phone and computer)
• Can multitask, prioritize, and follow processes
• Take ownership and pride in your work
• Are dependable, coachable, and team-oriented

HVAC or home services experience is a plus—but not required.We’re happy to train the right person with the right attitude.

Why Anchor Heating & Air

We’re not just another HVAC company—we’re a values-driven, family-owned business that believes:

• Our people come first
• Systems and training set you up for success
• Respect and accountability matter
• Growth—personally and professionally—is encouraged
• When you join Anchor, you’re joining a team that supports you, invests in you, and expects excellence.

What We Offer Competitive pay (based on experience)

• Paid training and ongoing coaching
• Opportunities for growth and advancement
• A positive, supportive team culture
• Stable, year-round work
• A company that values your voice and contributions