HVAC CSR — Growth, Benefits, and Competitive Pay

Sanders & Johnson, Inc.; Littleton (CO); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Company retirement plan with match

Paid vacation

Paid sick leave

Paid holidays

Health, dental, and vision insurance

Life and AD&D insurance

Training and advancement

Direct deposit

Job summary

Sanders & Johnson, Inc. in Denver, CO is hiring a full-time Customer Service Representative (CSR).

You will answer calls, schedule service requests, and manage customer data in our CRM, while handling outbound calls for maintenance and promoting service agreements. This role rewards with competitive pay ($23–$25/hour), a company-sponsored retirement plan with match, paid time off, health benefits, and opportunities for training and advancement.

Qualifications

• 3+ years of customer service experience.
• Proficiency with technology and software, including Microsoft Excel.
• Punctual, dependable, trustworthy, and always on time.
• Excellent at following up and seeing requests or projects through to completion.
• Coachable and curious about the plumbing and HVAC industry with a natural desire to learn new things.
• A sense of urgency, impeccable follow-through skills, great attention to detail, and highly organized.
• A calm personality and the ability to diplomatically interact with challenging customers.
• A self-starter who quickly finishes tasks.

Responsibilities

• Answer calls, schedule service requests, and manage customer data in our CRM system.
• Handle outbound calls for maintenance appointments and manage lead flow.
• Collect outstanding balances with professionalism and perform light bookkeeping.
• Promote service agreements and support equipment replacement estimates.
• Navigate challenging personalities and keep HVAC and plumbing operations running smoothly.

Skills

Customer service

Excel

CRM software

Attention to detail

Communication

Tools

ServiceTitan

Job description

Sanders & Johnson, Inc. in Denver, CO is hiring a full-time Customer Service Representative (CSR).

You will answer calls, schedule service requests, and manage customer data in our CRM, while handling outbound calls for maintenance and promoting service agreements. This role rewards with competitive pay ($23–$25/hour), a company-sponsored retirement plan with match, paid time off, health benefits, and opportunities for training and advancement.