Customer Service Representative - CSR

Sanders & Johnson, Inc.; Littleton (CO); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Company retirement plan with match

Paid vacation

Paid sick leave

Paid holidays

Health, dental, and vision insurance

Life and AD&D insurance

Training and advancement

Direct deposit

Job summary

Sanders & Johnson, Inc. in Denver, CO is hiring a full-time Customer Service Representative (CSR).

You will answer calls, schedule service requests, and manage customer data in our CRM, while handling outbound calls for maintenance and promoting service agreements. This role rewards with competitive pay ($23–$25/hour), a company-sponsored retirement plan with match, paid time off, health benefits, and opportunities for training and advancement.

Qualifications

• 3+ years of customer service experience.
• Proficiency with technology and software, including Microsoft Excel.
• Punctual, dependable, trustworthy, and always on time.
• Excellent at following up and seeing requests or projects through to completion.
• Coachable and curious about the plumbing and HVAC industry with a natural desire to learn new things.
• A sense of urgency, impeccable follow-through skills, great attention to detail, and highly organized.
• A calm personality and the ability to diplomatically interact with challenging customers.
• A self-starter who quickly finishes tasks.

Responsibilities

• Answer calls, schedule service requests, and manage customer data in our CRM system.
• Handle outbound calls for maintenance appointments and manage lead flow.
• Collect outstanding balances with professionalism and perform light bookkeeping.
• Promote service agreements and support equipment replacement estimates.
• Navigate challenging personalities and keep HVAC and plumbing operations running smoothly.

Skills

Customer service

Excel

CRM software

Attention to detail

Communication

Tools

ServiceTitan

Job description

At Sanders & Johnson, Inc., we don't just offer jobs – we offer careers filled with purpose, rewards, and the chance to make a difference every day. Nestled in Denver, CO, our office is not only beautiful but also dog-friendly and filled with a team that values camaraderie and a good laugh!

Here's what we're bringing to the table for our full-time Customer Service Representative - CSR:

• Competitive pay of $23-$25/hour
• Company-sponsored retirement plan with company match
• Paid vacation, paid sick leave, and paid holidays
• Health, dental, and vision insurance
• Life and AD&D insurance
• Opportunities for training and advancement
• Direct deposit

YOUR DAY-TO-DAY:

As our Customer Service Representative - CSR, you'll ensure customers receive exceptional service by answering calls, scheduling service requests, and managing customer data in our CRM system. You'll handle outbound calls for maintenance appointments, manage lead flow, and collect outstanding balances with professionalism. Light bookkeeping, clerical tasks, and promoting service agreements will also be part of your role. With your calm demeanor, you'll navigate challenging personalities, schedule equipment replacement estimates, and help keep our HVAC and plumbing operations running seamlessly.

QUALIFICATIONS FOR OUR CUSTOMER SERVICE REPRESENTATIVE - CSR:

• 3+ years of customer service experience
• Proficiency with technology and software, including Microsoft Excel
• Punctual, dependable, trustworthy, and always on time
• Excellent at following up and seeing requests or projects through to completion
• Coachable and curious about the plumbing and HVAC industry with a natural desire to learn new things
• A sense of urgency, impeccable follow-through skills, great attention to detail, and highly organized
• A calm personality and the ability to diplomatically interact with challenging customers
• A self-starter who quickly finishes tasks

Preferred but not required:

• Outbounding experience
• Experience working with a plumbing, HVAC, or another trade company
• Proficiency with ServiceTitan software
• Competitive spirit that pursues winning with a passion

LEARN ABOUT US:

Denver is an extraordinary city, with incredible winters and even more spectacular summers. That's why Jim Sanders and Dan Johnson started Sanders & Johnson back in 1977. Because we rely on our customers to such a great extent, we know how important it is to provide total satisfaction and personalized customer service. With over 48 years of providing the finest residential indoor air quality, temperature, and humidity levels, hardly any job is beyond our skill level.

We are a small but GROWING team that always provides the highest service and quality on every job we do. We also like to have FUN and view ourselves as very different from other HVAC and plumbing businesses.

Our organization has seen several years of steady growth even during the pandemic. We are locally owned have great leadership who are personally interested in the success of the company, a loyal base of customers going back decades, a long-term strategy, and a vision for future expansion while protecting our reputation for honesty and integrity and remaining locally owned. Most of all we are a fun team of people who enjoy working with each other while serving a great group of customers.