HVAC Counter Sales Pro - Customer-Focused Solutions

Homans Associates, LLC; Braintree (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

Homans Associates, LLC in Braintree, MA is seeking a full-time Counter Sales Associate to assist customers on the showroom floor and by phone, identify needs, and recommend tailored HVAC solutions.

This role runs Monday–Friday, 7:00 am - 4:00 pm, at $25/hour. The position emphasizes product knowledge, proactive service, and teamwork with warehouse staff to fulfill orders and maintain showroom appearance.

Qualifications

• Experience in counter sales or retail preferred.
• Ability to identify customer needs and recommend tailored solutions.
• Excellent communication and problem-solving skills.

Responsibilities

• Sell HVAC equipment, parts, and supplies.
• Greet customers on the sales floor or by phone and determine merchandise needs, discussing features.
• Display merchandise and suggest items meeting customer needs; maintain showroom.
• Read catalogs or computer for stock numbers and prices; advise substitutions.
• Use computer databases to research availability; fill orders or transfer stock.
• Process payments and credit approvals; handle returns/refunds.
• Solicit new and existing customers by phone to promote sales.
• Coordinate with clerical staff on orders and warranty credits.
• Follow lead direction and support warehouse staff as needed.
• Perform other duties as assigned.

Skills

Customer service

Sales

Product knowledge

Telephone skills

Tools

POS system

Inventory database

Warranty system

Job description

Homans Associates, LLC in Braintree, MA is seeking a full-time Counter Sales Associate to assist customers on the showroom floor and by phone, identify needs, and recommend tailored HVAC solutions.

This role runs Monday–Friday, 7:00 am - 4:00 pm, at $25/hour. The position emphasizes product knowledge, proactive service, and teamwork with warehouse staff to fulfill orders and maintain showroom appearance.