Counter Sales Associate

Homans Associates, LLC; Braintree (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

Homans Associates, LLC in Braintree, MA is seeking a full-time Counter Sales Associate to assist customers on the showroom floor and by phone, identify needs, and recommend tailored HVAC solutions.

This role runs Monday–Friday, 7:00 am - 4:00 pm, at $25/hour. The position emphasizes product knowledge, proactive service, and teamwork with warehouse staff to fulfill orders and maintain showroom appearance.

Qualifications

• Experience in counter sales or retail preferred.
• Ability to identify customer needs and recommend tailored solutions.
• Excellent communication and problem-solving skills.

Responsibilities

• Sell HVAC equipment, parts, and supplies.
• Greet customers on the sales floor or by phone and determine merchandise needs, discussing features.
• Display merchandise and suggest items meeting customer needs; maintain showroom.
• Read catalogs or computer for stock numbers and prices; advise substitutions.
• Use computer databases to research availability; fill orders or transfer stock.
• Process payments and credit approvals; handle returns/refunds.
• Solicit new and existing customers by phone to promote sales.
• Coordinate with clerical staff on orders and warranty credits.
• Follow lead direction and support warehouse staff as needed.
• Perform other duties as assigned.

Skills

Customer service

Sales

Product knowledge

Telephone skills

Tools

POS system

Inventory database

Warranty system

Job description

At Homans we are committed to delivering amazing products along with a world-class experience that our customers have come to know and trust. We are seeking a Counter Sales Associate for our Braintree, MA facility to join our team. This full-time position operates Monday–Friday 7:00 am - 4:00 pm, at $25/hour. In this role, you will identify customer needs, present and answer questions about products and services, and recommend tailored solutions. A positive attitude and a proactive approach to resolving customer issues will be key to your success. Relocation assistance is not available for this role.

Company Website: http://www.homans.com/careers

Responsibilities

• Sell heating, ventilation, and air conditioning (HVAC) equipment, parts, and supplies.
• Greet customer on sales floor or receive telephone calls and determine make, type, and quality of merchandise desired. Discuss use and features of various parts; demonstrate use of merchandise.
• Display merchandise, suggest selections that meet customer's needs, and emphasize selling points of article such as quality and utility. Maintain a clean and organized showroom.
• Read catalog, or computer for replacement part stock number and price. Advise customers on substitution or modification of part when replacement is not available.
• Use computer databases to research the availability of merchandise. Fill customer orders from stock or prepare transfers from other location. Prepare sales order or quote order.
• Receive payment or obtains credit authorization. Examine defective articles returned by customers to determine if refund or replacement should be made.
• Solicit new and established customers via telephone to promote sales. Resolve or alert management regarding inventory issues or customer concerns.
• Work with clerical staff to check and maintain open orders, purchase orders, return merchandise purchase orders. Assist in maintaining current and accurate warranty return authorizations and their credit adjustments.
• Follow direction provided by counter lead (if applicable) and lends support to warehouse staff in their duties.
• Other duties as assigned.