Counter Sales Associate

Homans Associates, LLC; Auburn (MA); On-site; USD 30,000 - 33,000; Full time

Job summary

Homans Associates, LLC seeks a Counter Sales Associate at our Auburn, MA facility. This full-time role identifies customer needs, presents HVAC products and services, and offers tailored solutions on the showroom floor.

You will greet customers, explain features, prepare quotes, and process payments while maintaining a clean, organized showroom. The position runs Monday through Friday with an hourly wage of $22.00-$24.00.

Responsibilities

• Sell HVAC equipment, parts, and supplies.
• Greet customers on the sales floor or by phone and determine desired merchandise.
• Discuss use and features of parts; demonstrate merchandise.
• Display merchandise and maintain a clean showroom.
• Use catalogs or computer to find part stock numbers and prices.
• Process payments and returns; determine refunds or replacements.
• Research inventory availability and prepare sales orders or quotes.
• Solicit new and existing customers by phone to promote sales.
• Collaborate with clerical staff to manage open orders and warranty credits.
• Other duties as assigned.

Job description

At Homans we are committed to delivering amazing products along with a world-class experience that our customers have come to know and trust. We are seeking a Counter Sales Associate for our Auburn, MA facility to join our team. This full-time position operates Monday-Friday at $22.00-$24.00/hour. In this role, you will identify customer needs, present and answer questions about products and services, and recommend tailored solutions. A positive attitude and a proactive approach to resolving customer issues will be key to your success. Relocation assistance is not available for this role.

Company Website: http://www.homans.com/careers

Responsibilities

• Sell heating, ventilation, and air conditioning (HVAC) equipment, parts, and supplies.
• Greet customer on sales floor or receive telephone calls and determine make, type, and quality of merchandise desired. Discuss use and features of various parts; demonstrate use of merchandise.
• Display merchandise, suggest selections that meet customer's needs, and emphasize selling points of article such as quality and utility. Maintain a clean and organized showroom.
• Read catalog, or computer for replacement part stock number and price. Advise customers on substitution or modification of part when replacement is not available.
• Use computer databases to research the availability of merchandise. Fill customer orders from stock or prepare transfers from other location. Prepare sales order or quote order.
• Receive payment or obtains credit authorization. Examine defective articles returned by customers to determine if refund or replacement should be made.
• Solicit new and established customers via telephone to promote sales. Resolve or alert management re inventory issues or customer concerns.
• Work with clerical staff to check and maintain open orders, purchase orders, return merchandise purchase orders. Assist in maintaining current and accurate warranty return authorizations and their credit adjustments.
• Other duties as assigned.