HVAC & Plumbing Counter Sales Specialist

Ferguson; Round Rock (TX); Presencial; USD 28.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental

Vision

Paid time off

Life insurance

401(k) with company match

Parental leave

Employee discounts

Descripción de la vacante

Ferguson in Round Rock, TX is seeking a knowledgeable, results-driven Counter Sales Associate to advise plumbing and HVAC contractor customers. You will leverage product knowledge and problem-solving to help customers make informed purchasing decisions aligned with our sales strategy.

The role emphasizes relationship-building, sales growth, and delivering exceptional service while working Monday–Friday 8am–5pm with occasional Saturdays every 6–8 weeks.

Formación

• 0–3 years in customer service or sales; plumbing/HVAC experience preferred.
• Bilingual preferred.
• Strong communication for consultative selling and customer engagement.

Responsabilidades

• Engage customers proactively at the counter, on the phone, and via email to understand needs and recommend solutions.
• Serve as a product expert by learning plumbing, HVAC and related products to guide decisions.
• Drive sales growth by upselling, cross-selling, and promoting strategic products.
• Use catalogs, computer systems, and databases to locate parts and provide timely information.
• Process transactions accurately while ensuring a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders, follow up on status, back-orders, and delivery timelines.
• Maintain a professional, organized counter environment reflecting quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to safety regulations, including use of PPE when applicable.

Conocimientos

Sales mindset

Communication skills

Self-motivated

Digital literacy

Organizational skills

Bilingual

Descripción del empleo

Ferguson in Round Rock, TX is seeking a knowledgeable, results-driven Counter Sales Associate to advise plumbing and HVAC contractor customers. You will leverage product knowledge and problem-solving to help customers make informed purchasing decisions aligned with our sales strategy.

The role emphasizes relationship-building, sales growth, and delivering exceptional service while working Monday–Friday 8am–5pm with occasional Saturdays every 6–8 weeks.