HVAC Controls Team Lead: Drive Service Excellence

YDU JC Air Cond & Ref Inc.- Dubai; Dublin, Northern (OH, KY); Hybrid; USD 76,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Training opportunities and cross‑brand

Zero Harm safety policy

Job summary

Johnson Controls seeks an experienced Operations Manager to lead field technician teams in HVAC services, drive profitability, safety, and client satisfaction. You will plan routes, supervise staff, and coordinate with sales to support installation opportunities.

The role emphasizes accountability, coaching, and data-driven improvements, with opportunities for professional growth and a competitive benefits package. Equal opportunity employer.

Qualifications

• Bachelor’s degree in Engineering or Business or equivalent experience.
• Minimum 5 years of progressive operational experience in HVAC services.
• 3 years in a management role supervising teams and development of others.

Responsibilities

• Oversee day-to-day activities of the field technician team and plan monthly technician routes.
• Analyze team performance and recommend changes to improve profitability, safety, and client satisfaction.
• Supervise assigned teams and ensure developmental plans are in place.
• Coordinate the team’s work with sales to support installation opportunities.
• Ensure serviced account portfolios achieve growth, proper profit levels, and customer satisfaction.

Skills

Operational management

Team leadership

Cross-functional coordination

Performance analysis

Strong communication

Education

Bachelor’s degree in Engineering or Business

Master’s degree

Tools

Johnson Controls Metasys

Job description

Johnson Controls seeks an experienced Operations Manager to lead field technician teams in HVAC services, drive profitability, safety, and client satisfaction. You will plan routes, supervise staff, and coordinate with sales to support installation opportunities.

The role emphasizes accountability, coaching, and data-driven improvements, with opportunities for professional growth and a competitive benefits package. Equal opportunity employer.