HVAC Controls Team Lead - Field Operations

YDU JC Air Cond & Ref Inc.- Dubai; Dublin (CA); On-site; USD 76,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, and vision

Cross-training opportunities

Employee discount programs

Team environment

Safety program

Job summary

Johnson Controls is seeking an operations leader to oversee the field technician teams, plan monthly routes, and drive performance across service and installation activities. You will partner with sales to support opportunities, ensure growth and customer satisfaction, and uphold HVAC standards with a strong focus on safety and reliability.

The role emphasizes coaching through regular reviews, using workforce data to optimize execution, and building a culture of continuous improvement.

Qualifications

• Bachelor’s degree in Engineering or Business, or equivalent working experience.
• A minimum of five years of progressive operational experience in HVAC services.
• Three years of experience in a management role with responsibility for the productivity and development of others.
• Experience supervising teams, managing field execution, and supporting customer-facing service operations.
• Strong communication, coaching, and cross-functional coordination skills.
• Ability to analyze operational performance and recommend improvements that support safety, quality, and financial outcomes.

Responsibilities

• Oversee day-to-day activities of the field technician team and plan monthly technician routes.
• Analyze team performance and recommend changes to improve profitability, safety, and client satisfaction.
• Supervise assigned teams and ensure developmental plans are in place.
• Coordinate the team’s work with sales to support sales opportunities, including installation opportunities.
• Ensure serviced account portfolios achieve growth, proper profit levels, and customer satisfaction.
• Implement plans to comply with HVAC operational standards and monitor performance against expectations.
• Drive service and installation operational review meetings, including review of bids and estimates for accuracy.
• Recruit, hire, and retain operational staff while supporting performance reviews and development plans.
• Use workforce management tools and resource deployment practices to support effective execution.
• Perform other managerial responsibilities related to business plans, account management, and customer satisfaction.

Skills

Leadership

Strategic planning

People management

Communication

Coaching

Cross-functional teamwork

Education

Bachelor’s degree

Job description

Johnson Controls is seeking an operations leader to oversee the field technician teams, plan monthly routes, and drive performance across service and installation activities. You will partner with sales to support opportunities, ensure growth and customer satisfaction, and uphold HVAC standards with a strong focus on safety and reliability.

The role emphasizes coaching through regular reviews, using workforce data to optimize execution, and building a culture of continuous improvement.