HVAC Controls Field Lead: Drive Team Performance

YDU JC Air Cond & Ref Inc.- Dubai; High Point (NC); On-site; USD 56,000 - 77,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls is seeking an HVAC Controls Systems Technician Team Leader to oversee field technician operations, plan monthly routes, and balance customer satisfaction with safety and financial goals.

You will lead with accountability, ensuring dependable service delivery, coaching team members, and collaborating with sales, branch, and region resources to align field execution with business direction.

Qualifications

• Bachelor’s degree in Engineering or Business, or equivalent working experience.
• Five years of progressive operational experience in HVAC services.
• Three years of experience in a management role with responsibility for the productivity and development of others.
• Experience supervising teams, managing field execution, and supporting customer-facing service operations.
• Strong communication, coaching, and cross-functional coordination skills.
• Ability to analyze operational performance and recommend improvements that support safety, quality, and financial outcomes.

Responsibilities

• Oversee day-to-day activities of the field technician team and plan monthly technician routes.
• Analyze team performance and recommend changes to improve profitability, safety, and client satisfaction.
• Supervise assigned teams and ensure developmental plans are in place.
• Coordinate the team’s work with sales to support sales opportunities, including installation opportunities.
• Ensure serviced account portfolios achieve growth, proper profit levels, and customer satisfaction.
• Implement plans to comply with HVAC operational standards and monitor performance against expectations.
• Drive service and installation operational review meetings, including review of bids and estimates for accuracy.
• Recruit, hire, and retain operational staff while supporting performance reviews and development plans.
• Use workforce management tools and resource deployment practices to support effective execution.
• Perform other managerial responsibilities related to business plans, account management, and customer satisfaction.

Skills

Leadership

Communication

Coaching

Cross-functional coordination

Analytical thinking

Education

Bachelor’s degree in Engineering or Business

Tools

Metasys experience

Job description

Johnson Controls is seeking an HVAC Controls Systems Technician Team Leader to oversee field technician operations, plan monthly routes, and balance customer satisfaction with safety and financial goals.

You will lead with accountability, ensuring dependable service delivery, coaching team members, and collaborating with sales, branch, and region resources to align field execution with business direction.