HVAC Commercial Inside Sales Pro

Carrier Enterprise; Caldwell (NJ); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Vision Insurance

Life Insurance

Disability Insurance (Short-term and 


Disability Insurance (Short-term and 


Employee Assistance Program (EAP)

Tuition Reimbursement & Professional D

Tuition Reimbursement & Professional D

Paid Vacation & Sick time

Company Paid Holidays

401(k) Plan with Employer Match

Employee Discount Program

Job summary

Carrier Enterprise is hiring an experienced Commercial Inside Sales Representative for the Northeastern New Jersey market. The role involves pre- and post-order support, responding to sales leads, and driving HVAC product solutions through licensed dealers and contractors.

This position offers salary potential in the $70k–$80k range plus bonus, with a comprehensive benefits package and a focus on customer relationship management and teamwork.

Qualifications

• High School diploma or equivalent required; Associates or technical degree preferred.
• 1-2 years of customer call center/order entry experience.
• 1-3 years of HVAC commercial/residential industry experience.

Responsibilities

• Provide superior engagement for sales follow-up and customer service to external and internal customers.
• Support the Commercial Rooftop customer sales phone/order queue.
• Assist with the maintenance and follow-up of open customer orders/sales support.
• Provide technical post-sale support to the sales organization, including monitoring shipping, delivery and return status.
• Handle incoming customer requests for orders and product information (equipment specifications and applications).
• Work with customers, sales, and internal/external suppliers to resolve issues as they arise.
• Work with Warranty Team to support customer claims and questions as needed.
• Support add-on sales opportunities when receiving and processing customer orders.

Skills

Customer service

HVAC industry knowledge

Education

High School diploma or equivalent

Associates or technical degree preferred

Tools

Salesforce

Easy Stock

Job description

Carrier Enterprise is hiring an experienced Commercial Inside Sales Representative for the Northeastern New Jersey market. The role involves pre- and post-order support, responding to sales leads, and driving HVAC product solutions through licensed dealers and contractors.

This position offers salary potential in the $70k–$80k range plus bonus, with a comprehensive benefits package and a focus on customer relationship management and teamwork.