HVAC Client Services Specialist I - Renewals & Booking

Trane Technologies; Knoxville (TN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Job summary

Trane Technologies in Knoxville, TN is hiring a Client Service Representative I to deliver exceptional service, manage service agreement renewals, and support in booking Service work for the Commercial HVAC business.

The role focuses on developing sales skills on-the-job, with potential progression to CSR II in a customer-facing capacity, while collaborating with account teams to provide solutions and drive growth.

Qualifications

• Two years related experience and/or training; or three years with HS Diploma/GED.
• Strong customer orientation toward service and relationship building.
• Effective communication in person, by phone and in writing.

Responsibilities

• Support Service Estimators in estimating and booking Service work in a timely manner and in line with audit and compliance requirements.
• Maintain and drive the Service Agreement renewal process including Salesforce Opportunity management, reviewing contract performance, revising estimates, generating proposals, and delivering proposals to customers.
• Assist Account Managers with estimating and booking service work for Strategic accounts as assigned.
• Identify and communicate issues, business goals and objectives related to estimating and booking Service Work.
• Assist local service office with management of accounts receivable for existing customers.
• Support the timely and effective estimating and booking of Service work to meet department growth plans.
• Help create standard work/cadence for meeting customer needs.
• Ensure customer opportunities are entered into Salesforce and that sales pipeline is reflected.
• Other duties as assigned.

Skills

Customer orientation

Communication

Problem solving

Financial acumen

Teamwork

Adaptability

Results orientation

Education

College or technical degree

HS Diploma/GED

Tools

Salesforce

Job description

Trane Technologies in Knoxville, TN is hiring a Client Service Representative I to deliver exceptional service, manage service agreement renewals, and support in booking Service work for the Commercial HVAC business.

The role focuses on developing sales skills on-the-job, with potential progression to CSR II in a customer-facing capacity, while collaborating with account teams to provide solutions and drive growth.