Client Service & Renewal Specialist

Trane Technologies; Nashville (TN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Job summary

Trane Technologies seeks a Client Service Representative I (CSR I) for on-site work in Nashville. You will support service estimators, manage renewals, and assist in booking service work for the Commercial HVAC business while developing sales skills for growth into CSR II.

The role involves customer interaction, proposals, and Salesforce CRM use, with involvement in opportunities, contracts, and quotes. This position is on-site five days a week and includes a competitive salary and benefits

Qualifications

• College or technical school certificate/degree with two years related experience and/or training; or three years of related experience with HS Diploma/GED.
• Strong customer orientation toward focus, service and relationship building; problem solving under pressure; self-starting and initiative; financial acumen; collaboration and teamwork; adaptability and agility; results orientation.
• Effective communication in person, by phone and in writing.
• Proficient with telephone, voicemail, computer and other office equipment.
• Ability to work extended hours occasionally.
• Physically able to attend customer sites as required.
• Valid driver's license for 12 months with limited driving violations in prior 3 years.

Responsibilities

• Support Service Estimators in estimating and booking Service work.
• Maintain and drive the Service Agreement renewal process including Salesforce opportunities, reviewing contract performance, revising estimates, generating proposals and identifying growth opportunities.
• Assist Account Managers with estimating and booking service work for Strategic accounts.
• Identify and communicate issues related to estimating and booking service work.
• Assist local service office with management of accounts receivable.
• Meet department growth plans by timely estimating and booking service work.
• Create standard work cadence to meet customer needs.
• Ensure opportunities are entered into Salesforce and reflect in the sales pipeline.
• Other duties as assigned.

Skills

Communication

Customer orientation

Problem solving

Initiative

Teamwork

Adaptability

Results orientation

Education

Two years related experience or training

Job description

Trane Technologies seeks a Client Service Representative I (CSR I) for on-site work in Nashville. You will support service estimators, manage renewals, and assist in booking service work for the Commercial HVAC business while developing sales skills for growth into CSR II.

The role involves customer interaction, proposals, and Salesforce CRM use, with involvement in opportunities, contracts, and quotes. This position is on-site five days a week and includes a competitive salary and benefits