HVAC Service Manager

Jobtailor

East Weymouth (MA)

On-site

USD 120,000 - 180,000

Full time

3 days ago

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Job summary

Jobtailor in East Weymouth, MA, is seeking an experienced leader to direct the commercial HVAC service technician group and overall service delivery. You will manage scheduling, emergency response, and workflow while guiding a team of technicians and apprentices toward best-in-class service.

The role requires strong P&L ownership, 8+ years in HVAC service, and 4+ years in management, with a track record of coaching, performance management, and customer relationship excellence.

Qualifications

High school diploma or GED REQUIRED.
EPA Section 608 certification REQUIRED.
8+ years of commercial HVAC service experience REQUIRED.
Minimum 4 years of management experience directly responsible for a technician group REQUIRED.
Demonstrated ownership of a department or branch P&L REQUIRED.
Strong commercial HVAC diagnostics and troubleshooting background REQUIRED.
Valid driver's license with a clean driving record REQUIRED.
Experience with dispatching, CRM, and field-service platforms REQUIRED.
Preferred: Associate degree, HVACR trade-school completion, or business coursework.
Preferred: Massachusetts Refrigeration Technician license
Preferred: Massachusetts gas-fitting license
Preferred: OSHA 30 certification
Preferred: NATE certification
Preferred: Manufacturer-specific training
Preferred: BuildOps experience
Preferred: Jonas experience
Preferred: Experience integrating technicians following an acquisition or merger

Responsibilities

Lead the commercial HVAC service technician group and overall service-delivery function.
Direct technician scheduling, dispatch priorities, emergency service response, and workflow management.
Manage departmental financial performance, including budget, labor utilization, gross margin, job costing, pricing, invoicing, and service KPIs.
Serve as the senior technical resource for technicians and customers on complex commercial HVAC systems.
Lead hiring, coaching, performance management, training, certification progression, and apprentice development.
Maintain commercial client relationships and resolve escalated customer concerns.
Ensure service operations meet safety, quality, responsiveness, and profitability standards.
Supervise, train, mentor, and develop commercial HVAC technicians and apprentices.
Direct technician assignments based on capability, service priority, and customer needs.
Coordinate technician scheduling, emergency repairs, equipment readiness, fleet condition, truck stock, and vendor needs.
Conduct employee performance evaluations and support ongoing training and career development.
Lead technician and apprentice hiring, including screening, interviewing, and final selection.
Manage the apprentice development track and support license and certification progression.
Review and approve estimates, proposals, and service agreements above established thresholds.
Participate in customer meetings, walkthroughs, and contract discussions.
Identify at-risk client accounts and lead corrective action.
Monitor parts spend, truck stock, overtime, and subcontractor usage.
Generate and analyze service KPIs and operational reports.
Ensure compliance with OSHA, EPA, Massachusetts regulatory requirements, and company safety policies.
Provide advanced troubleshooting direction for complex commercial HVAC systems.
Lead root-cause analysis for repeat failures and oversee callback resolution.
Review major system startups and commissioning for quality and completeness

Skills

Leadership

Coaching

Customer Relationship Management

Conflict Resolution

Team Development

Operations Management

Education

High school diploma or GED

Associate degree or HVACR-related coursework

Tools

BuildOps

Jonas

CRM platforms

Dispatching software

Field-service platforms

Job description

Lead the commercial HVAC service technician group and overall service-delivery function
Direct technician scheduling, dispatch priorities, emergency service response, and workflow management
Manage departmental financial performance, including budget, labor utilization, gross margin, job costing, pricing, invoicing, and service KPIs
Serve as the senior technical resource for technicians and customers on complex commercial HVAC systems
Lead hiring, coaching, performance management, training, certification progression, and apprentice development
Maintain commercial client relationships and resolve escalated customer concerns
Ensure service operations meet company safety, quality, responsiveness, and profitability standards
Supervise, train, mentor, and develop commercial HVAC technicians and apprentices
Direct technician assignments based on capability, service priority, and customer needs
Coordinate technician scheduling, emergency repairs, equipment readiness, fleet condition, truck stock, and vendor needs
Conduct employee performance evaluations and support ongoing training and career development
Lead technician and apprentice hiring, including screening, interviewing, and final selection
Manage the apprentice development track and support license and certification progression
Review and approve estimates, proposals, and service agreements above established thresholds
Participate in customer meetings, walkthroughs, and contract discussions
Identify at-risk client accounts and lead corrective action
Monitor parts spend, truck stock, overtime, and subcontractor usage
Generate and analyze service KPIs and operational reports
Ensure compliance with OSHA, EPA, Massachusetts regulatory requirements, and company safety policies
Provide advanced troubleshooting direction for complex commercial HVAC systems
Lead root-cause analysis for repeat failures and oversee callback resolution
Review major system startups and commissioning for quality and completeness

Requirements

High school diploma or GED REQUIRED
EPA Section 608 certification REQUIRED
8 or more years of commercial HVAC service experience REQUIRED
Minimum 4 years of management experience directly responsible for a technician group REQUIRED
Demonstrated ownership of a department or branch P&L REQUIRED
Strong commercial HVAC diagnostics and troubleshooting background REQUIRED
Valid driver's license with a clean driving record REQUIRED
Experience with dispatching, CRM, and field-service platforms REQUIRED
Preferred: Associate degree, HVACR trade-school completion, or business coursework
Preferred: Massachusetts Refrigeration Technician license
Preferred: Massachusetts gas-fitting license
Preferred: OSHA 30 certification
Preferred: NATE certification
Preferred: Manufacturer-specific training
Preferred: BuildOps experience
Preferred: Jonas experience
Preferred: Experience integrating technicians following an acquisition or merger

Core Competencies

Demonstrates extensive experience in managing commercial HVAC service operations, including technician supervision, financial performance management, and compliance with safety regulations. Possesses strong diagnostic and troubleshooting skills for complex HVAC systems, along with a proven track record in customer relationship management and team development.

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