HVAC Branch Service Manager

YDU JC Air Cond & Ref Inc.- Dubai; Longview (TX); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

401K

Medical, dental, and vision

Paid vacation/holidays/sick time

Training opportunities

Zero Harm safety policy

Collaborative team environment

Job summary

Johnson Controls is seeking a Branch Service Manager in the United States to own day-to-day service operations, drive branch profitability, and lead a service-support team. You will collaborate with service managers and customer reps to forecast, analyze, and meet financial targets.

You will supervise a diverse team, ensure process adherence, and apply service applications to improve performance. Strong leadership and communication are essential.

Qualifications

• Minimum 5 years of service industry experience managing service operations and/or dispatch/scheduling.
• Strong organizational skills and attention to detail.
• Strong interpersonal skills with internal and external clients.
• Ability to manage a large number of projects and issues with tact and persistence.

Responsibilities

• Own the day-to-day tactical local service business and ensure defined business processes are executed consistently.
• Partner with Truck Based Service Managers and Customer Service Representatives to support forecasting, business analysis, and financial performance.
• Directly supervise the service business support team, including account management support, asset management, invoicing, file maintenance, and service order posting.
• Coach and support branch service teams on business best practices and service applications to improve performance and customer experience.
• Serve as the subject matter expert for service business processes and application actualization across the local service organization.
• Ensure training, communication, measurement, and reinforcement of processes and service applications.
• Support delivery standards aligned with BSNA objectives for sustainable, profitable growth.
• Contribute to customer satisfaction, service team business plans, and account management activities as needed.

Skills

Service operations

Dispatch management

Customer service

Forecasting

Financial analysis

Project accounting

Strong communication

Leadership

Cross-functional collaboration

Education

Associate’s degree

Job description

What we offer

• Competitive salary and Bonus
• Paid vacation/holidays/sicktime - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities
• With outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Check us out: A Day in a Life at Johnson Controls https://youtu.be/pdZMNrDJviY

What you will do

The Branch Service Manager owns the day-to-day service business processes and team management for the branch, ensuring customer satisfaction and financial objectives are met. This role leads the local service support function, strengthens branch performance through effective use of service applications and business processes, and helps drive sustainable, profitable growth across all lines of service business.

Key Responsibilities

• Own the day-to-day tactical local service business and ensure defined business processes are executed consistently.
• Partner with Truck Based Service Managers and Customer Service Representatives to support forecasting, business analysis, and financial performance.
• Directly supervise the service business support team, including account management support, asset management, invoicing, file maintenance, and service order posting.
• Coach and support branch service teams on business best practices and service applications to improve performance and customer experience.
• Serve as the subject matter expert for service business processes and application actualization across the local service organization.
• Ensure training, communication, measurement, and reinforcement of processes and service applications.
• Support delivery standards aligned with BSNA objectives for sustainable, profitable growth.
• Contribute to customer satisfaction, service team business plans, and account management activities as needed.

How You Will Do It

Own the work with accountability, safety, and integrity by maintaining disciplined service operations and following through on commitments that matter to customers and the business. Stay close to the work and remove obstacles by understanding branch realities, supporting front-line teams, and acting quickly on issues that affect service delivery. Use clear metrics and disciplined forecasting to prioritize work based on financial impact, improve visibility, and support accurate business decisions. Improve every day by reinforcing process adherence, identifying gaps in service applications, and using candor and practical problem-solving to strengthen results. Win as one team by collaborating across branch roles, building trust with internal and external partners, and using diverse perspectives to accomplish shared goals. Communicate expectations clearly, provide coaching that builds capability, and keep the team aligned on standards, measures, and customer needs.

Qualifications

• Minimum of 5 years of service industry experience managing service operations and/or service dispatch/scheduling.
• Strong organizational skills and attention to detail.
• Strong interpersonal skills with the ability to communicate effectively with internal and external clients.
• Ability to manage a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
• Ability to prioritize work activities based upon financial impact to desired business goals.
• Demonstrated competence in written and verbal communication skills.
• Experience in basic project accounting or costing principles.
• Ability to positively represent Johnson Controls and communicate with others at varying levels.
• Ability to influence diverse teams to accomplish tasks and goals.
• Nice to Have Associate’s degree.
• Prior dispatch experience.Familiarity with service applications, account management support, asset management, invoicing, file maintenance, and service order posting.

HIRING SALARY RANGE:

$100,000-$150,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https: https://jobs.johnsoncontrols.com/about-us #LI-AA2 #LI-Onsite

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.