HVAC Branch Sales Pro: Growth, Bonuses & Benefits

Carrier Enterprise; Laurel (MD); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance (Short-term and 1

Employee Assistance Program (EAP)

Tuition Reimbursement & Professional "

Paid Vacation & Sick time

Company Paid Holiday's

401(k) Plan with Employer Match

Employee Discount Program

Job summary

Carrier Enterprise, a leading HVAC distributor, seeks a Branch Counter Sales Associate in Laurel, MD. You will be the branch face, delivering exceptional customer service, strong product knowledge, and support to HVAC/R professionals and contractors.

Your duties include greeting customers, processing orders accurately, maintaining inventory, and staying current on product specs. A HS diploma or GED is required; occasional travel may be needed.

Qualifications

• Prior experience in Customer Service.
• Prior leadership roles with profit and loss responsibility preferred.
• Experience in leading people in a retail environment.
• Demonstrated ability to rapidly grow sales in a retail environment.
• Experience building and maintaining cross-functional relationships.
• Experience analyzing and using customer, market, and competitor data to make informed decisions and business planning.

Responsibilities

• Customer Service: Greet customers warmly and assist them in finding the right HVAC/R products and supplies for their needs. Provide expert advice, product information, and recommendations.
• Order Processing: Accurately process customer orders, ensuring that all requested items are available, properly priced, and invoiced correctly. Handle cash, checks, and credit card transactions with precision.
• Product Knowledge: Maintain a deep understanding of our HVAC/R product inventory, including specifications, compatibility, and pricing. Stay up to date with industry trends and new product releases.
• Stock Management: Monitor and replenish stock levels on the sales floor. Conduct regular inventory counts and report any discrepancies to the store manager.
• Technical Support: Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.
• Safety Compliance: Adhere to safety protocols and maintain a clean and organized counter area. Ensure a safe working environment for both customers and colleagues.
• Documentation: Complete all necessary paperwork and documentation for customer transactions, including invoices, returns, and warranty claims.
• This role may require occasional travel to various locations for training sessions, professional development opportunities, meetings, or other work-related activities. Candidates should be prepared to travel, with advance notice provided whenever possible or as it relates to their specific role.

Skills

Customer service

Leadership

Retail sales

Sales growth

Cross-functional collaboration

Data-driven decision making

Education

High School Diploma or GED

Associate's degree in business or marketing

Tools

MS Office

Job description

Carrier Enterprise, a leading HVAC distributor, seeks a Branch Counter Sales Associate in Laurel, MD. You will be the branch face, delivering exceptional customer service, strong product knowledge, and support to HVAC/R professionals and contractors.

Your duties include greeting customers, processing orders accurately, maintaining inventory, and staying current on product specs. A HS diploma or GED is required; occasional travel may be needed.