HVAC Branch Sales Associate — Bonus Eligible & Growth Path

Carrier Enterprise; Buffalo (NY); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Employee Assistance Program

Tuition Reimbursement & Professional D

Paid Vacation & Sick time

Company Paid Holidays

401(k) Plan with Employer Match

Employee Discount Program

Job summary

Carrier Enterprise is seeking a Branch Sales Associate in Buffalo, NY to serve as the face of the branch, delivering exceptional customer service and product knowledge to HVAC/R professionals and contractors. The role offers performance-based bonuses, the chance to grow with a national distributor, and exposure to a wide range of heating and cooling products.

You will greet customers, process orders, manage stock, and provide technical assistance while building relationships with dealers and

Qualifications

• Prior experience in Customer Service.
• Prior leadership roles with profit and loss responsibility preferred.
• Experience in leading people in a retail environment.
• Demonstrated ability to rapidly grow sales in a retail environment.
• Experience building and maintaining cross-functional relationships.
• Experience analyzing and using customer, market, and competitor data to make informed decisions and business planning.

Responsibilities

• Greet customers warmly and assist them in finding the right HVAC/R products and supplies for their needs. Provide expert advice, product information, and recommendations.
• Process customer orders, ensuring that all requested items are available, properly priced, and invoiced correctly. Handle cash, checks, and credit card transactions with precision.
• Maintain a deep understanding of our HVAC/R product inventory, including specifications, compatibility, and pricing. Stay up to date with industry trends and new product releases.
• Monitor and replenish stock levels on the sales floor. Conduct regular inventory counts and report any discrepancies to the store manager.
• Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.
• Adhere to safety protocols and maintain a clean and organized counter area. Ensure a safe working environment for both customers and colleagues.
• Complete all necessary paperwork and documentation for customer transactions, including invoices, returns, and warranty claims.
• This role may require occasional travel to various locations for training sessions, professional development opportunities, meetings, or other work-related activities.

Skills

Customer service

Leadership

Retail sales

Cross-functional

Sales growth

Data analysis

Education

HS Diploma

Associate degree preferred

Tools

MS Office

Job description

Carrier Enterprise is seeking a Branch Sales Associate in Buffalo, NY to serve as the face of the branch, delivering exceptional customer service and product knowledge to HVAC/R professionals and contractors. The role offers performance-based bonuses, the chance to grow with a national distributor, and exposure to a wide range of heating and cooling products.

You will greet customers, process orders, manage stock, and provide technical assistance while building relationships with dealers and