Dispatcher

Divine Electric & Plumbing; San Anselmo (CA); On-site; USD 32,000 - 37,000; Part time

Benefits offered by this job

Health benefits

401(k) with company match

Weekly pay with incentives

Company events

Holiday pay

Job summary

Divine Electric & Plumbing in San Rafael, CA is seeking a part-time Dispatcher to coordinate service calls for our technicians. You will schedule appointments, assign field staff by location and expertise, and keep customers informed throughout service visits.

This role emphasizes strong communication, proficiency with dispatch software (ServiceTitan preferred), and solid Microsoft Office skills. A high school diploma or GED is required, and there is room to grow with this career opportunity.

Qualifications

• High school diploma or GED required.
• Experience with scheduling and dispatch software (ServiceTitan preferred).
• Competent with Microsoft Office Suite (Outlook, Word, Excel).
• Excellent verbal and written communication.
• Strong phone etiquette.
• Ability to calmly handle emergency situations.
• Experience in HVAC / Plumbing / Electrical or related trades industry is a plus.

Responsibilities

• Schedule appointments and dispatch technicians.
• Assign technicians based on location and expertise.
• Communicate updates to customers and service personnel.
• Maintain records of service calls and track progress.
• Optimize routes to improve efficiency.

Skills

Scheduling software

Microsoft Office

Typing speed 35+ WPM

Communication skills

Phone etiquette

Emergency handling

Trade experience

Education

High school diploma or GED

Tools

ServiceTitan

Job description

Divine Electric & Plumbing - SAN RAFAEL, CA 94901 - Position Type: Part Time - Salary Range: $23.00 - $27.00 Hourly - Travel Percentage: None

As a Dispatcher, you'll play a crucial role in coordinating and managing service calls for our technicians. Your responsibilities will include scheduling appointments, assigning technicians to jobs based on location and expertise, and ensuring timely responses to customer requests. You'll communicate directly with customers and service personnel, providing updates and addressing any issues that arise during service visits. Additionally, you'll maintain records of service calls, track job progress, and optimize routes to enhance efficiency. Your work will ensure customers receive prompt, effective service, contributing to overall customer satisfaction.

We offer:

• $23-$27 an hour
• Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance
• 401(k) retirement with company match
• Weekly pay with incentives and bonuses
• Company events & parties for individuals & families
• Holiday pay, vacation pay, & paid time off

There is room to grow for the right candidate. This is a career, not a job! We look forward to hearing from you.

Qualifications:

• Pre-employment Background Check
• Pre-employment drug screen
• High school diploma or equivalent (GED)
• Experience preferred in scheduling and dispatch software (ServiceTitan preferred)
• Competent with Microsoft Office Suite (especially Outlook, Word, Excel)
• Typing speed of 35+ WPM is often required
• Strong verbal and written communication skills
• Excellent phone etiquette
• Ability to calmly handle difficult or emergency situations
• Experience in the HVAC / Plumbing / Electrical or other trades industry is a PLUS!