Human Services Assistant III

Virginia Department of Social Services; Harrisonburg (VA); On-site; USD 33,000 - 52,000; Full time

Job summary

Virginia Department of Social Services in Harrisonburg, VA, is seeking a Human Services Assistant III for Child Protective Services. The role supports the CPS unit, handles front desk tasks, case file management, and data entry across online systems.

Valid driver’s license and ability to pass checks are required. Minimum qualifications include strong customer service and administrative skills, with bilingual (Spanish/English) a plus; preference for related coursework and public admin experience.

Qualifications

• Considerable knowledge of customer service principles and administrative procedures.
• Experience with office equipment and word processing and spreadsheets.

Responsibilities

• Answer calls and manage front desk; greet and record walk-in reports.
• Provide administrative support to Family Services Specialists.
• Enter information into online systems and maintain case files.
• Prepare and update case files and forms; provide updates for paper and electronic files.
• Assist in drug screen kits and maintain file room.

Skills

Customer service

Administrative procedures

Word processing

Spreadsheets

Communication skills

Interpersonal skills

Education

High school diploma + coursework in admin/business or related field

Tools

OASIS

Job description

Salary Range $32,752-$52,093

Position is for a Human Services Assistant III for Child Protective Services

Job Description

This position provides a variety of services and support for the Child Protective Services unit. It requires operation of various computer systems to complete required tasks; answer incoming calls and manage the front desk to include greeting and receiving the public entering the building; greet and record walk-in reports; provide direct administrative support to Family Services Specialists in managing their cases; provide direct mail correspondence; provide information and referrals and verify information as required for other community resources; prepare and update case files, paper records; enter information into online systems; provide written and/or oral updates for paper and electronic case files, label case files and complete forms; assist in completing drug screen kits; organization and maintenance of file room; and perform other related duties as assigned.

Minimum Qualifications

Considerable knowledge of: Principles and processes for providing customer and personal services; administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, and other office procedures and terminology.

Skills in: Operations of a variety of automated office equipment including multi-line phone systems, calculator, fax/copier; and computer-driven word processing, spreadsheets, graphics and file maintenance programs.

Demonstrated ability to communicate effectively both verbally and in writing with program participants, plan and organize, and prioritize own schedule; establish and maintain working relationships with co-workers, and the public sufficiently to exchange ideas and coordinate activities; accept direction and follow established procedures from multiple levels of staff and exhibit solid interpersonal skills.

Preferred Qualifications

High school diploma supplemented with postsecondary coursework in subjects such as office business administration, accounting, computer sciences, social work, human services, or one of the social or behavioral sciences or a related field, and relevant work experience in public administrative support work or any equivalent combination of training and experience which provides the required knowledge. Skilled in working with DSS programs such as OASIS. Bilingual (Spanish/English).

Special Requirements

Applicants may be subject to Criminal History Background search, Central Registry search, DMV/driving record check and/or pre-employment drug screen.

This may include fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.

All offers of employment are contingent upon satisfactory results of the required checks and screenings.

May require reporting for shelter duty during emergencies and/or disasters.

Requires valid Commonwealth of Virginia driver's license to include driving record that meets the agency standard.

Contact Information

Name: Marie Hopkins

Phone: [phone]

Email: [e-mail]

Address: Harrisonburg Rockingham Social Services District

110 North Mason Street, Harrisonburg, VA 22803