Human Resources Representative – Remote: JR-109208

Sentara Health; United States; Remote; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k)/403(b) with employer match

Paid time off (vacation, sick time, &

Paid parental and military leave

Educational assistance or student loan

Voluntary benefits

Job summary

Sentara Health is seeking an HR Representative to serve as front-line HR support for colleagues, delivering real-time answers on HR policies and processes. You will process employee transactions and assist with onboarding and offboarding, ensuring accuracy per guidelines.

You will collaborate with the HR team to maintain records, escalate complex issues, and provide professional, timely service that supports high customer satisfaction and compliance with HR standards.

Qualifications

• 1 year of administrative or customer services experience is required.
• Human Resources experience is preferred.
• 1 year of HR experience is required.
• Must have pre- and/or onboarding experience.
• Strong experience with Workday.
• Excellent customer service and communication skills.
• Understands confidentiality, communication and customer service.
• Understands compliance.
• Displays conflict resolution skills and escalation of complex issues where needed.
• Documentation and updating HR records.

Responsibilities

• Serve as front-line HR support to colleagues with real-time, accurate responses to inquiries.
• Process employee transactions per research, employee information, and process guidelines.
• Assist with onboarding and offboarding processes and HR cyclical activities.
• Collaborate with HR team to ensure accurate processing of employee transactions.
• Deliver professional, efficient service and manage expectations to achieve high customer satisfaction.
• Escalate complex issues when applicable and maintain HR records.

Skills

Customer service

Communication

Confidentiality

Compliance

Conflict resolution

Documentation

Education

High School Diploma or equivalent

Tools

Workday

Job description

Job Overview

Human Resources Representative

The HR Representative serves as a front-line support to colleagues by providing real-time, accurate and comprehensive responses to inquiries regarding general HR-related issues, policies, procedures and processes. Processes employee related transactions accurately based on research, employee-specific information and process guidelines.

Provides real-time, accurate and comprehensive responses to telephone and written inquiries regarding general HR-related issues, policies, procedures and processes. Processes employee related transactions accurately based on research, employee-specific information and process guidelines. Assists with onboarding and offboarding processes, supports HR cyclical processes and compliance considerations. Collaborates with HR team to ensure accurate and efficient processing of employee transactions. Delivers service in a professional and efficient manner, providing prompt assistance while managing expectations to achieve high levels of consumer satisfaction. Escalates complex issues, where applicable. Maintains appropriate documentation and records for HR-related cases.

Experience

• 1 year of administrative or customer services experience (Required)
• Human Resources experience (Preferred)
• 1 year of Human Resources experience required
• Must have Pre and/or Onboarding Experience
• Strong experience with Workday
• Excellent Customer Service and Communication skills
• Understands confidentiality, communication and customer service
• Understands compliance
• Displays Conflict Resolution skills and Escalation of complex issues where needed
• Documentation and Updating HR Records

Education

• High School Diploma or equivalent

Certification/Licensure

No specific certification or licensure requirements

Salary & Benefits

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $22.93 – $34.97 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities.

• shift differentials
• on-call pay
• overtime
• shift premiums
• extra-shift incentives
• bonus opportunities

Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

• medical, dental, vision, life and disability insurance
• 401(k)/403(b) with employer match
• paid time off (vacation, sick time, and holidays)
• paid parental and military leave
• educational assistance or student loan repayment
• voluntary benefits