HR Rep: JR-109209

Sentara Health; United States; Remote; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Paid time off

Education assistance

Job summary

Sentara Health seeks an HR Representative to serve as frontline support for colleagues, delivering real-time, accurate responses on HR policies and processes. You will process employee transactions using established guidelines and data, and assist with onboarding and offboarding tasks.

You will collaborate with the HR team to ensure efficient processing, maintain case documentation, and escalate complex issues as needed, upholding confidentiality and compliance throughout all activities.

Qualifications

• 1 year of administrative or customer services experience.
• Onboarding experience preferred.
• Strong experience with Workday and HR systems.
• Excellent customer service and communication skills.
• Understands confidentiality, compliance and escalation of issues.

Responsibilities

• Provide front-line HR support and real-time responses to inquiries on HR policies, procedures, and processes.
• Process employee transactions accurately based on guidelines and employee data.
• Assist with onboarding and offboarding processes and HR cyclical activities.
• Collaborate with HR team to ensure accurate processing of employee transactions.
• Maintain documentation and records for HR-related cases; escalate complex issues when needed.

Skills

Customer service

Communication

Confidentiality

Conflict resolution

Documentation

Workday

Education

High School Diploma

Tools

Workday

Job description

Job Overview

Human Resources Representative

The HR Representative serves as a front-line support to colleagues by providing real-time, accurate and comprehensive responses to inquiries regarding general HR-related issues, policies, procedures and processes. Processes employee related transactions accurately based on research, employee-specific information and process guidelines.

Provides real-time, accurate and comprehensive responses to telephone and written inquiries regarding general HR-related issues, policies, procedures and processes. Processes employee related transactions accurately based on research, employee-specific information and process guidelines. Assists with onboarding and offboarding processes, supports HR cyclical processes and compliance considerations. Collaborates with HR team to ensure accurate and efficient processing of employee transactions. Delivers service in a professional and efficient manner, providing prompt assistance while managing expectations to achieve high levels of consumer satisfaction. Escalates complex issues, where applicable. Maintains appropriate documentation and records for HR-related cases.

Experience

• 1 year of administrative or customer services experience (Required)
• Human Resources experience (Preferred)
• Must have Pre and/or Onboarding Experience
• Strong experience with Workday
• Excellent Customer Service and Communication skills
• Understands confidentiality, communication and customer service
• Understands compliance
• Displays Conflict Resolution skills and Escalation of complex issues where needed
• Documentation and Updating HR Records

Education

High School Diploma or equivalent

Certification/Licensure

No specific certification or licensure requirements

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $22.93-$34.97 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.