HR Operations Consultant

Kansas Health System; Topeka (KS); On-site; USD 65,000 - 90,000; Full time

Job summary

Kansas Health System is seeking an HR Operations Consultant at St Francis Campus in Topeka, KS. The role provides frontline support for employees, applying HR policies and processing HR transactions across payroll, leaves, benefits, and resolutions.

You will use a knowledge base to answer inquiries, escalate when needed, and collaborate with HR Centers of Excellence to ensure accurate, compliant service and a positive employee experience.

Qualifications

• Bachelor's degree in HR or related field or 4 years of equivalent work experience.
• 2+ years of experience as a fully functioning HR Generalist or in a front-line HR role.
• Master's degree in HR or related field preferred; 4+ years HR Generalist experience preferred.
• Professional in Human Resources (PHR), Senior Professional in HR (SPHR), SHRM-CP or SHRM-SCP preferred.

Responsibilities

• Provide a positive employee experience as the first point of contact for questions about HR programs, processes and tools.
• Utilize a standard inquiry handling process supported by knowledgebase articles, FAQs, etc. to address routine HR inquiries, issues and requests.
• Respond to employee inquiries and requests capturing accurate summaries of issues and resolutions using the case management system.
• Apply well-rounded knowledge across HR functions to answer questions related to programs and new initiatives as they roll out.
• Discern complex issues, interpret HR policies, and escalate to appropriate tier or third-party providers as needed.
• Build relationships with HR Centers of Excellence and maintain documentation for issue resolution.
• Proactively contact employees or HR Business Partners when issues are identified via surveys or other methods.
• Identify root causes and recommend solutions to reduce case volumes and improve processes.
• Educate employees about self-service channels and perform core HR, benefits, payroll and related tasks.

Skills

HR policies

Case management

Communication skills

Analytical thinking

Confidential data handling

Education

Bachelor's degree in HR or related field

Master's degree in HR or related field

Tools

Workday

Kronos

Job description

Position Title

HR Operations Consultant

Days - Full Time

St Francis Campus

Position Summary / Career Interest:

The HR Operations Consultant acts as the first point of contact within the HR Operations team for questions, requests and issues from current and former employees. Provides sound application of HR policies and processes, applying a broad base of human resources knowledge, judgment and initiative. Processes HR transactions, interacting with HR Centers of Excellence to resolve human resource concerns. Provides a positive experience to our employee base while resolving cases in the areas of employee relations, compensation, leave administration, payroll and other employment-related areas.

Responsibilities and Essential Job Functions

• Provide a positive employee experience as the first point of contact for answering questions about HR programs, processes and tools.
• Utilize a standard inquiry handling process supported by technology (knowledgebase articles, FAQs, etc.) to address routine HR inquiries, issues and requests.
• Respond to employee inquiries and requests capturing accurate and comprehensive summaries of issues and resolutions using the case management and knowledge management solution.
• Utilize your well-rounded knowledge base across all HR functions, including Learning & Development, Talent Acquisition, Health & Welfare Benefits, Compensation, Leave Administration, Employee Relations and Payroll to answer questions related to our programs and new initiatives as they are rolled out.
• Discern complex employee issues and questions, while interpreting HR policies as they relate to the employee.
• Escalate to appropriate tier or third-party providers as needed, following up to ensure employee needs are effectively and efficiently addressed in a timely manner while working to achieve established service center metrics and goals.
• Build and maintain productive working relationships across the HR Centers of Excellence while resolving employee issues, creating and updating procedures and processes, resulting in complete documentation for employee issue resolution.
• Proactively contact employees and/or HR Business Partners when issues have been identified via Onboarding Surveys or other methods.
• Proactively identify root causes and recommend solutions to reduce employee case volumes.
• Direct and educate employees about self-service channels.
• Perform/process transactional tasks related to core HR, benefits, compensation, leave of absence, talent acquisition, organizational development/training, payroll and retirement. This includes reviewing all internal and external offers prepared by the Talent Acquisition team to ensure guidelines are being followed and equitable pay practices across the organization are achieved.
• Participate in routine audits of the system data to check for inaccuracies or missing information to ensure data integrity
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• Bachelors Degree in Human Resources or related field from an accredited college or university OR 4 years of equivalent work experience.
• 2 or more years of experience as a fully functioning HR Generalist or in a front-line human resources role.

Preferred Education and Experience

• Master's Degree in Human Resources or related field from an accredited college or university.
• 4 or more years of experience as a fully functioning HR Generalist or in a front-line human resources role.

Preferred Licensure and Certification

• Professional in Human Resources (PHR) - Human Resources Certification Institute (HRCI) OR
• Senior Professional in Human Resources (SPHR) - Human Resources Certification Institute (HRCI) OR
• SHRM Certified Professional (SHRM-CP) - Society for Human Resource Management (SHRM) OR
• SHRM Senior Certified Professional (SHRM-SCP) - Society for Human Resource Management (SHRM)

Required Language Skills

• Fluent English - Read, write and speak English.

Knowledge Requirements

• Excellent written, oral, and interpersonal communication skills.
• Strong understanding of the customer, ability to solve problems and communicate clearly in a positive manner.
• Intermediate to advanced computer skills.
• Demonstrate ability to handle highly confidential information.
• Excellent analytical, organizational and problem-solving skills, ability to multi-task, and maintain a very high level of accuracy while meeting deadlines in a fast-paced and challenging environment.
• Working knowledge of HR systems, including Workday and Kronos preferred.

Time Type:

Full time

Job Requisition ID:

R-59388

Important information for you to know as you apply:

The health system is an equal emp