Human Resources Representative (Benefits)

University Health; San Antonio (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

University Health seeks a Benefits Representative to support the administration of all employee health plans, retirees, and House Staff. You will serve as a key resource, providing comprehensive information about benefit plans, policies, and procedures to ensure accurate applications and adherence to standards.

In collaboration with carriers and vendors, you will resolve coverage and claims issues, helping participants understand provisions and options.

Qualifications

• High School Diploma required.
• Two years of experience in Human Resources preferred.
• Knowledge of ERISA, 125/FSA, HIPAA, COBRA, and FMLA preferred.

Responsibilities

• Supports administration of University Health insurance plans for employees, retirees, and House Staff.
• Resolves coverage and claims issues with carriers, plan admins, and vendors.
• Provides courteous, timely, and accurate benefit information and assistance across channels.

Skills

Customer service

Problem solving

Attention to detail

Communication skills

Education

High School Diploma

Bachelor’s degree preferred

Tools

Microsoft Word

Excel

PowerPoint

HRIS (PeopleSoft)

Job description

POSITION SUMMARY/RESPONSIBILITIES

The Benefits Representative supports the administration of all University Health insurance plans for employees, retirees, and House Staff. This positions serves as a key resource for employees by providing comprehensive information about benefit plans, policies, procedures, and programs, ensuring accurate application and adherence to University Health standards.

In collaboration with insurance carriers, plan administrators, and third-party vendors, the Benefits Representative resolves coverage and claims issues. They assist the plan participants in understanding the provisions, limitations, and options within the University Health benefits plans.

The Benefits Representatives consistently upholds a high standard of service by providing courteous, timely, and accurate support in all interactions, whether in person, over the phone, or via other communication channels. Additionally, this position requires excellent problem-solving skills, attention to detail, and the ability to build positive relationships with employees and vendors.

EDUCATION/EXPERIENCE

A minimum High School Diploma.Two years of experience in Human Resources and a Bachelor’s degree is preferred. Understanding of legislation to to include ERISA, Section 125/Flexible Spending Accounts, HIPAA, COBRA, and FMLA is preferred. PC and Windows experience to include Microsoft Word, Excel, and PowerPoint is required. Knowledge of PeopleSoft or other HRIS systems is preferred.