Human Resources Associate (Brazil)

Operationsarmy; United States; Remote; USD 28,000 - 48,000; Part time

Job summary

Operationsarmy is seeking a reliable On-Call HR Support Specialist to provide part-time, fully remote coverage during evenings, weekends, or holidays. You will triage HR inquiries, respond to emails, and escalate urgent issues as needed to keep operations running smoothly.

You will work independently, maintain timely follow-ups, and handle policies related to overtime, scheduling, benefits, and timekeeping. Strong English writing and prior HR or support experience are essential.

Qualifications

• 2+ years of experience in HR or customer support in a 24/7 or shift-based environment.
• Strong knowledge of HR operations, benefits, and timekeeping practices.
• Excellent written English and strong organizational habits.
• Ability to work independently and reliably during off-hours.
• Proficient with HR tools such as Paylocity, Square, Homebase, Guidelines and Google Drive.

Responsibilities

• Off-Hours HR Support and Triage: monitor and respond to HR emails during assigned hours.
• Prioritize issues and maintain a follow-up list for the HR Generalist.
• Provide accurate information on overtime, scheduling, timekeeping, benefits, and health insurance.
• Escalate urgent matters per established protocols.
• Update and maintain a dynamic FAQ dashboard to reduce repeat inquiries.

Skills

HR operations

Timekeeping practices

Written English

Independent work

Remote support

Tools

Paylocity

Square

Homebase

Guidelines

Google Drive

Job description

On-Call HR Support Specialist (Fully Remote, Part-Time)

We are seeking a reliable and responsive On-Call HR Support Specialist to provide part-time coverage during off-hours. This role ensures that employees receive timely support and proper triage of HR inquiries outside regular business hours. It is critical to maintaining operational continuity in a fast-paced environment.

Role OverviewAs an On-Call HR Support Specialist, you will serve as the first line of support during evenings, weekends, or holidays. You will triage incoming issues, resolve routine questions, and elevate urgent matters when needed. Your work will support employee satisfaction and help streamline internal HR processes.

What You Will DoOff-Hours HR Support and Triage

• Monitor and respond to HR-related emails during assigned hours

• Prioritize issues and maintain a follow-up list for the HR Generalist

Provide accurate, timely information related to:

• Overtime and scheduling policies
• Timekeeping discrepancies
• Health insurance and employee benefits
• Other routine HR topics

• Escalate urgent matters based on established protocols

• Update and maintain a dynamic FAQ dashboard to reduce repeat inquiries

What We Are Looking ForMust-Have Experience

• 2 or more years of experience in HR or customer support, ideally in a 24/7 or shift-based environment

• Strong knowledge of HR operations, benefits, and timekeeping practices

• Excellent written English and strong organizational habits

• Able to work independently and respond reliably during off-hours

• Proficient with tools such as Paylocity, Square, Homebase, Guidelines, and Google Drive

Nice to Have

• Experience supporting remote or distributed teams

• Familiarity with knowledge base or internal documentation tools