Hub Operations Lead, Patient Access & Reimbursement

Neovance L.P; United States; Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Life Insurance

Short- and Long-Term Disability

401(k) with 5% company match with vest

PTO/FTO

Company bonus where applicable

Job summary

Neovance L.P. is seeking a Hub Operations Manager to provide strategic oversight across HUB services, reimbursement hotlines, patient assistance, and related programs.

You will lead frontline Supervisors, translate client expectations into action, and drive program performance across productivity, quality, and profitability. You will collaborate with Customer Success and cross-functional partners to resolve escalations, manage staffing, forecast demand, and implement process improvements that

Qualifications

• Bachelor's degree or equivalent education/experience.
• Minimum 7 years in healthcare with at least 2 years in management.
• Strong understanding of FPA operations and systems navigation.
• Analytical and reporting skills for client metrics and performance.

Responsibilities

• Lead program operations and set guidelines to drive business results.
• Develop Supervisors, conduct reviews, and support staff development.
• Meet productivity, quality, and TAT targets; manage attrition and retention.
• Resolve escalations with cross-functional partners and customers.
• Plan staffing, recruitment, and onboarding aligned to forecasts.
• Monitor budgets, revenue forecasts, and process improvements.

Skills

Leadership

Forecasting

Analytical skills

Client communication

Project management

Process improvement

Collaboration

Education

Bachelor's degree

Tools

CRM tools

FPA systems

Job description

Neovance L.P. is seeking a Hub Operations Manager to provide strategic oversight across HUB services, reimbursement hotlines, patient assistance, and related programs.

You will lead frontline Supervisors, translate client expectations into action, and drive program performance across productivity, quality, and profitability. You will collaborate with Customer Success and cross-functional partners to resolve escalations, manage staffing, forecast demand, and implement process improvements that