Hub Operations Admin & Records Specialist

FedEx; Dublin (VA); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement plan

Tuition reimbursement

Job summary

FedEx in Dublin, VA seeks a detail‑oriented clerical associate to support hub and station operations, including linehaul, records management, quality assurance, and customer service. You will handle data entry, reporting, and frontline inquiries while ensuring packages are scanned and delivered on time.

This role requires a high school diploma or GED, prior clerical or customer service experience, and strong attention to detail.

Qualifications

• High school diploma or GED required.
• Previous clerical or customer service experience preferred.
• Proficient with data entry and MS Office.
• Strong attention to detail and accuracy.

Responsibilities

• Provide clerical support to management and operational functions (filing, photocopying, faxing, emailing, phone).
• Enter data in various systems and generate reports for management.
• Serve as frontline customer service to address inquiries and resolve issues.
• Assist with BCSA audit data retrieval and documentation.
• Manage records including maintenance, destruction and inventory, per policy.
• Support timely delivery and resolution of issues by researching missing/damaged packages.
• Maintain accurate scan statuses and monitor loss/damage trends.
• Route IC inquiries to management and assist with settlements and documentation.

Skills

Data entry

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Job description

FedEx in Dublin, VA seeks a detail‑oriented clerical associate to support hub and station operations, including linehaul, records management, quality assurance, and customer service. You will handle data entry, reporting, and frontline inquiries while ensuring packages are scanned and delivered on time.

This role requires a high school diploma or GED, prior clerical or customer service experience, and strong attention to detail.