Hub Operations Admin & Data Specialist

Federal Express Corporation; Arbutus (MD); On-site; USD 24,000 - 31,000; Full time

Job summary

Federal Express Corporation in Halethorpe, MD is seeking a detail-oriented clerical administrator to support hub and station operations, linehaul, records management, quality assurance, and customer service. You will handle data entry, reporting, and frontline inquiries to help maintain timely delivery and accurate package handling.

The role emphasizes multitasking, organizational skills, and adherence to processes, with responsibilities spanning audit support, shipment tracking, and IC

Qualifications

• General business skills such as typing; data entry and review; and use of phone, copier, and fax
• Software skills, including use of Microsoft Office software and web-based applications
• Customer service skills necessary to effectively and professionally respond to requests
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

Responsibilities

• Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing and answering telephone
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues.
• Assists management with BC SA audit activity by retrieving data and/or files for review.
• Supports timely delivery and mitigates loss and damage by performing address searches/corrections and ensuring packages are in good condition.
• Prioritizes workflow to maximize the number of packages for same-day delivery.
• Ensures all packages receive appropriate scan statuses.
• Inspects and handles hazardous material damages as per policy.
• Researches missing packages to understand scanning failures and compiles information on disputed deliveries.
• Reviews and trends loss and damaged claims filed to identify improperly charged claims.
• Enters settlement adjustments as directed by manager.
• Compiles required documentation for DOT files and ensures timely log entry.
• Tracks vehicle mileage records and coordinates with ICs and Linehaul staff.
• Prepares weekly reports for management review.

Skills

Typing

Data entry

Phone etiquette

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation in Halethorpe, MD is seeking a detail-oriented clerical administrator to support hub and station operations, linehaul, records management, quality assurance, and customer service. You will handle data entry, reporting, and frontline inquiries to help maintain timely delivery and accurate package handling.

The role emphasizes multitasking, organizational skills, and adherence to processes, with responsibilities spanning audit support, shipment tracking, and IC