Hub Operations Admin & Customer Support Specialist

FedEx; Middletown Township (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

FedEx in Middletown Township, PA is seeking a full-time clerical associate to support hub and station operations. You will handle administrative tasks, data entry, records management and serve as the first line of contact for customers.

Responsibilities include processing data in systems, generating reports for management, and ensuring timely resolution of customer inquiries while maintaining accuracy and quality standards.

Qualifications

• High school diploma or GED required.
• Previous clerical or customer service experience preferred.
• Proficient in MS Office and data entry with good typing speed.
• Strong communication and organizational skills in a fast-paced environment.

Responsibilities

• Provides clerical support to management and operational functions, including photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues.
• Assists management with BCMS audit activity by retrieving data and/or files for review.
• Supports records management tasks such as maintenance, destruction and inventory.
• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.
• Inspects and handles hazardous material damages as per policy.

Skills

Clerical tasks

Data entry

Customer service

Office software

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx in Middletown Township, PA is seeking a full-time clerical associate to support hub and station operations. You will handle administrative tasks, data entry, records management and serve as the first line of contact for customers.

Responsibilities include processing data in systems, generating reports for management, and ensuring timely resolution of customer inquiries while maintaining accuracy and quality standards.