Hub Fulfillment & Delivery Driver — Customer-First

West Marine; Anacortes (WA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401k

Paid time off

Voluntary benefits

Job summary

West Marine in Anacortes, WA is seeking a delivery/fulfillment associate focused on supporting hub operations and delivering excellent customer service. You will collaborate with the Hub Manager, process orders, load/unload vehicles, and communicate with customers during deliveries while maintaining safety and quality standards.

Responsibilities include accurate order picking, packing, shipping, restocking, and assisting customers in-store with product selection.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license.
• Satisfactory driving record.

Responsibilities

• Collaborate with the Hub Manager to prioritize, process, and fulfill customer orders efficiently.
• Communicate with customers and managers, helping to ensure an excellent shopping experience.
• Loads vehicle to support routing sequence; use routing apps to deliver and pickup product.
• Provide quality delivery practices (i.e., timeliness, quality of package, safe handling) to customers.
• UtilizeCompanyprovidedtechnology to document all deliveries.
• Drive responsibly to properly representthe company and our brand.
• Carry out any transfers fromStoresand Hubs within their route.
• Interact with Customers during deliveries and inform them of upcoming events and promotions.
• Maintain vehicles to be clean (internally and externally), organized, fueled, and in a properly stored condition.
• Ensure general maintenance/upkeep to ensure vehicles are operating properly and safely.
• Communicate vehicle operating concerns, damage or malfunctions immediately to the Hub Manager as they arise.
• Accurately execute order picking, packing, and shipping to meet service level agreements (SLAs) for all omni-channel orders.
• Use efficient methods for product selection and transfer to shipping areas tooptimizetime.
• Handle customer returns according to SLAs and company policies.
• Keep the shipping station neat, clean, and well-organizedalways.
• Replenish packing and shipping supplies daily to ensure smooth operation.
• Identifyand elevate any bottlenecks or challenges in the fulfillment process to the Hub Manager.
• Assistcustomers with in-store purchases, product selection, and provide knowledgeable recommendations.
• Support restocking efforts and product placement within the Store.
• Performadditionaltasks as assigned to support Huband/or Store operations.

Skills

Customer service

Communication

Attention to detail

Time management

Safety awareness

Teamwork

Hazardous materials cert

Forklift operation

Education

High school diploma or equivalent

Job description

West Marine in Anacortes, WA is seeking a delivery/fulfillment associate focused on supporting hub operations and delivering excellent customer service. You will collaborate with the Hub Manager, process orders, load/unload vehicles, and communicate with customers during deliveries while maintaining safety and quality standards.

Responsibilities include accurate order picking, packing, shipping, restocking, and assisting customers in-store with product selection.