Hub Associate / Van Driver (Full Time)

West Marine; Marin City (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical/dental/vision

401k

Paid time off

Job summary

West Marine is seeking a Fulfillment Hub Associate to support busy hub operations under limited supervision. This role emphasizes customer-centered service, product expertise, and accurate order processing to enhance the boating experience.

You will collaborate with the Hub Manager, perform order picking/packing/shipping to meet SLAs, assist customers in-store, and help maintain a clean, organized shipping area. A valid driver's license and background checks are required.

Qualifications

• Exceptional verbal and written communication skills for clear, professional interactions.
• Strong interpersonal skills, delivering excellent customer service and product knowledge to foster positive customer experiences.
• High attention to detail and strong organizational abilities to manage tasks efficiently.
• Proven ability to prioritize and meet deadlines, even in high-demand situations.
• Solid analytical skills to identify issues and find effective solutions.
• Ability to perform well in a dynamic, sometimes high-stress setting, maintaining composure and efficiency.
• Ability to obtain and maintain Hazardous Materials Certification.
• Ability to obtain and maintain Forklift Operator Certification.

Responsibilities

• Collaborate with the Hub Manager to prioritize, process, and fulfill customer orders efficiently.
• Communicate with customers and managers, helping to ensure an excellent shopping experience.
• Loads vehicle to support routing sequence; use routing apps to deliver and pickup product.
• Provide quality delivery practices (i.e., timeliness, quality of package, safe handling) to customers.
• Utilize Company provided technology to document all deliveries.
• Drive responsibly to properly represent the company and our brand.
• Carry out any transfers from Stores and Hubs within their route.
• Interact with Customers during deliveries and inform them of upcoming events and promotions.
• Maintain vehicles to be clean (internally and externally), organized, fueled, and in a properly stored condition.
• Ensure general maintenance/upkeep to ensure vehicles are operating properly and safely.
• Communicate vehicle operating concerns, damage or malfunctions immediately to the Hub Manager as they arise.

Skills

Verbal communication

Written communication

Interpersonal skills

Attention to detail

Time management

Analytical skills

Stress management

Hazardous Materials Certification

Forklift Operator Certification

Education

High school diploma or equivalent

Job description

Job Summary

Under limited supervision, this positionis responsible forfocusing on supporting Hub fulfillment operations andmaintainingfunctionality in the absence of the Hub Manager. This position emphasizes a customer-centered approach, with a mission to enhance the boating experience by delivering high-quality service and productexpertise. West Marine values customer satisfaction, teamwork, and a safe, inclusive workplace, committed to being a Drug-Free and Equal Opportunity Employer.

Duties/Responsibilities

Fulfillment Delivery

• Collaborate with the Hub Manager to prioritize, process, and fulfill customer orders efficiently
• Communicate with customers and managers, helping to ensure an excellent shopping experience
• Loads vehicle to support routing sequence; use routing apps to deliver and pickup product
• Provide quality delivery practices (i.e., timeliness, quality of package, safe handling) to customers
• UtilizeCompanyprovidedtechnology to document all deliveries
• Drive responsibly to properly representthe company and our brand
• Carry out any transfers fromStoresand Hubs within their route
• Interact with Customers during deliveries and inform them of upcoming events and promotions
• Maintain vehicles to be clean (internally and externally), organized, fueled, and in a properly stored condition
• Ensure general maintenance/upkeep to ensure vehicles are operating properly and safely
• Communicate vehicle operating concerns, damage or malfunctions immediately to the Hub Manager as they arise

Fulfillment Operations

• Accurately execute order picking, packing, and shipping to meet service level agreements (SLAs) for all omni-channel orders
• Use efficient methods for product selection and transfer to shipping areas tooptimizetime
• Handle customer returns according to SLAs and company policies
• Keep the shipping station neat, clean, and well-organizedalways
• Replenish packing and shipping supplies daily to ensure smooth operation
• Identifyand escape any bottlenecks or challenges in the fulfillment process to the Hub Manager

Other Duties

• Assistcustomers with in-store purchases, product selection, and provide knowledgeable recommendations
• Support restocking efforts and product placement within the Store
• Performadditionaltasks as assigned to support Huband/or Store operations

Required Skills/Abilities

• Exceptional verbal and written communication skills for clear, professional interactions
• Strong interpersonal skills, delivering excellent customer service and product knowledge to foster positive customer experiences
• High attention to detail and strong organizational abilities to manage tasks efficiently
• Proven ability to prioritize and meet deadlines, even in high-demand situations
• Solid analytical skills toidentifyissues and find effective solutions
• Ability to perform well in a dynamic, sometimes high-stress setting,maintainingcomposure and efficiency
• Ability to obtain andmaintainHazardous Materials Certification
• Ability to obtain and maintainForkliftOperator Certification

Education And Experience

• High school diploma or equivalent required.

Physical Requirements

• Continuous standing and walking throughout the retail space
• Continuous operation of a motor vehicle
• Ability to wear and communicate through a headset continuously
• Frequent climbing, bending, stooping, and twisting
• Occasionallyoperateequipment, including forklifts
• Must be able tolift upto 50 pounds to shoulder height unassistedfrequently

Other Requirements

• Must be at least 21 years old
• Mustmaintaina valid driver’s license and satisfactory driving record
• Willing tosubmitto a criminal background check, a pre-employment drug screen and DMV checks per the West Marine Driver Fleet Safety Program
• Willing to work a varied shift based upon business needs, including unscheduledovertime

West Marine offers a wide range of benefits, which include medical/dental/vision, various voluntary benefits, 401k, and paid time off. To view eligibility and additional information on these benefits, along with starting pay ranges for select states, please visit our benefits page at www.embbenefits.com/wm-home/. The starting salary for this position is $19-$21/hr, depending on experience.

Join us at West Marine and help us provide the best boating experience for our customers!