Delivery & Fulfillment Specialist - Hub & Route Driver

West Marine; Charleston (SC); On-site; USD 17,000 - 25,000; Full time

Job summary

West Marine in Charleston, SC is seeking a dedicated Fulfillment Associate to support hub operations and maintain delivery quality under limited supervision. The role focuses on delivering high-quality service and product expertise to enhance the boating experience.

You will assist with order fulfillment, coordinate deliveries, use routing tools, and ensure safe handling and timely communication with customers and managers. A customer-centered approach is essential.

Qualifications

• Exceptional verbal and written communication for clear, professional interactions.
• Strong interpersonal skills and product knowledge to foster positive customer experiences.
• High attention to detail and organization to manage tasks efficiently.
• Proven ability to prioritize and meet deadlines in high-demand situations.
• Analytical skills to identify issues and find effective solutions.
• Ability to stay composed in dynamic, high-stress settings.
• Ability to obtain Hazardous Materials Certification.
• Ability to obtain Forklift Operator Certification.

Responsibilities

• Collaborate with the Hub Manager to prioritize, process, and fulfill customer orders efficiently.
• Communicate with customers and managers to ensure an excellent shopping experience.
• Load vehicle to support routing sequence; use routing apps for deliveries and pickups.
• Provide quality delivery practices including timeliness and safe handling.
• Document all deliveries using company-provided technology.
• Drive responsibly to represent the company and brand.
• Transfer items from stores and hubs within the route.
• Inform customers of upcoming events and promotions during deliveries.
• Keep vehicles clean, organized, fueled, and properly stored.
• Maintain vehicle operation and safety; report issues to Hub Manager.
• Execute order picking, packing, and shipping to meet SLAs for omni-channel orders.
• Use efficient methods for product transfer to shipping areas; optimize time.
• Handle customer returns per SLAs and policies.
• Keep shipping station neat and organized.
• Replenish packing and shipping supplies daily.
• Identify and escalate bottlenecks or challenges to the Hub Manager.
• Assist customers with in-store purchases and product recommendations.
• Support restocking and product placement within the Store.
• Perform additional tasks to support Hub and Store operations.

Skills

Exceptional communication

Customer service

Attention to detail

Time management

Analytical thinking

Stress tolerance

Hazardous Materials Certification

Forklift Operator Certification

Education

High school diploma or equivalent

Job description

West Marine in Charleston, SC is seeking a dedicated Fulfillment Associate to support hub operations and maintain delivery quality under limited supervision. The role focuses on delivering high-quality service and product expertise to enhance the boating experience.

You will assist with order fulfillment, coordinate deliveries, use routing tools, and ensure safe handling and timely communication with customers and managers. A customer-centered approach is essential.