Test Center Manager: Lead Training & Operations

Socket.dev; Chesapeake (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

401(k) with employer match

Stock Purchase Plan

Tuition Reimbursement

Travel insurance

Job summary

Pearson VUE currently seeks a diligent Test Center Manager to join our Chesapeake, VA location. You will lead a small team of Test Administrators, hire and train staff, ensure secure testing procedures, and coordinate daily operations with internal teams.

The role requires strong communication, customer service skills, and the ability to work varied shifts, including weekends. A high school diploma is required; a bachelor’s degree or equivalent business experience is preferred.

Qualifications

• Minimum one year of customer service experience preferred.
• One year supervision experience in customer service preferred.
• High school diploma or equivalent required; Bachelor's degree preferred.

Responsibilities

• 60% of daily tasks are Test Administrator responsibilities: greet examinees, check IDs, explain exam process, monitor testing, maintain security, resolve issues with IT support.
• 40% of daily tasks are Test Center Manager responsibilities: supervise staff, staffing and scheduling, training and coaching, handle facility issues, multi-task effectively.

Skills

Customer service

Supervision

Team leadership

Communication

Microsoft Office

Education

High school diploma

Bachelor's degree or equivalent business experience

Tools

Microsoft Office

Windows

Internet

Email

Job description

Pearson VUE currently seeks a diligent Test Center Manager to join our Chesapeake, VA location. You will lead a small team of Test Administrators, hire and train staff, ensure secure testing procedures, and coordinate daily operations with internal teams.

The role requires strong communication, customer service skills, and the ability to work varied shifts, including weekends. A high school diploma is required; a bachelor’s degree or equivalent business experience is preferred.