HRIS Support Specialist — Product Expert & Fast Resolutions

Rippling; Utah; On-site; USD 31,000 - 32,000; Full time

Job summary

Rippling is seeking a Customer Support professional to own the customer experience across our HR, IT, and Finance platform. You will become a product expert, resolve issues from start to finish, and communicate clearly via email, chat, or video calls.

The role requires strong problem-solving, time management, and collaboration with Product and Engineering teams. Based in the Pacific or Mountain timezone, you will work a 9am–6pm PST shift and contribute to a high-quality, customer-centric support

Qualifications

• Bachelor's or Associate's degree required.
• 0–4 years of professional work experience or internship experience.
• Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between 9am–6pm PST.
• Demonstrated experience in problem solving with attention to detail.
• Time management skills and ability to prioritize.
• Excellent communication skills, both written and verbal.

Responsibilities

• Become a product expert and maintain high product knowledge to assist customers and colleagues.
• Take charge of customer issues from start to finish in a fast-paced environment.
• Respond promptly and professionally to customer inquiries via email, chat or video conferencing.
• Resolve issues by understanding the problem, determining causes, and explaining the best solution.
• Document and track customer interactions using the company’s CRM system.
• Gather feedback and work with Product and Engineering teams to improve products and services.
• Stay up-to-date with company policies and product updates to provide accurate information.
• Work under time constraints to meet schedules and client needs.
• Deliver exceptional service and go the extra mile in every interaction.

Skills

Excellent communication

Problem solving

Time management

Attention to detail

Written communication

Verbal communication

Education

Bachelor's or Associate's degree

Tools

CRM system

Job description

Rippling is seeking a Customer Support professional to own the customer experience across our HR, IT, and Finance platform. You will become a product expert, resolve issues from start to finish, and communicate clearly via email, chat, or video calls.

The role requires strong problem-solving, time management, and collaboration with Product and Engineering teams. Based in the Pacific or Mountain timezone, you will work a 9am–6pm PST shift and contribute to a high-quality, customer-centric support