HRIS Customer Support Specialist: Product Expert

Rippling; Idaho; On-site; USD 30,000 - 33,000; Full time

Job summary

Applicants should have a Bachelor's or Associate's degree, 0–4 years of experience, and strong problem-solving and communication skills. The role requires residency in a Pacific or Mountain timezone state and availability between 9am–6pm PST.

Qualifications

• Bachelor's or Associate's degree required or preferred.
• Experience solving problems with attention to detail.
• Strong written and verbal communication skills required.

Responsibilities

• Become a product expert and maintain high product knowledge to assist customers and colleagues.
• Handle customer issues from start to finish in a fast-paced environment.
• Respond to customer inquiries via email, chat, or video conferencing promptly and professionally.
• Investigate and resolve product or service issues, explain solutions, and follow up.

Skills

Problem solving

Time management

Written and verbal communication

Education

Bachelor's or Associate's degree

Tools

CRM systems

Job description

Applicants should have a Bachelor's or Associate's degree, 0–4 years of experience, and strong problem-solving and communication skills. The role requires residency in a Pacific or Mountain timezone state and availability between 9am–6pm PST.