HRIS Customer Support Specialist: Product Expert

Rippling; Wyoming (OH); On-site; USD 30,000 - 33,000; Full time

Job summary

Rippling is seeking a proactive Customer Support specialist to join our team in a remote capacity across the United States. You will become a product expert, helping customers with onboarding and ongoing questions while maintaining high service standards.

You will own customer issues from start to finish, respond via email, chat, or video, and collaborate with Product and Engineering to share insights for product improvements. This role emphasizes clear communication and timely resolutions.

Qualifications

• Bachelor's or Associate's degree.
• 0-4 years of professional work experience or prior internship experience.
• Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST.
• Demonstrated experience in problem‑solving with attention to detail.
• Time management skills and ability to prioritize.
• Excellent communication skills, both written and verbal.

Responsibilities

• Become a product expert - Maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues
• Take charge of customer issues from start to finish, while working in a dynamic and fast‑paced environment
• Respond promptly and professionally to customer inquiries via email, chat, or video conferencing
• Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
• Document and track customer interactions, transactions, comments, and complaints using the company's CRM system
• Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services.
• Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers
• Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client's needs are met.
• Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.

Skills

Problem solving

Time management

Written & verbal communication

Customer service

Education

Bachelor's or Associate's degree

Job description

Rippling is seeking a proactive Customer Support specialist to join our team in a remote capacity across the United States. You will become a product expert, helping customers with onboarding and ongoing questions while maintaining high service standards.

You will own customer issues from start to finish, respond via email, chat, or video, and collaborate with Product and Engineering to share insights for product improvements. This role emphasizes clear communication and timely resolutions.