HRIS Product Support Specialist

Rippling; Colorado; On-site; USD 46,000 - 49,000; Full time

Job summary

Rippling is seeking a Customer Support professional to ensure seamless experiences across HR, IT and Finance platforms. You will become a product expert, handling inquiries via email, chat, or video, and guiding customers from issue to resolution.

This role requires a 0–4 year track record, a relevant degree, and the ability to work a 9am–6pm PST shift from a Pacific or Mountain timezone state. Rippling emphasizes customer safety and continuous learning.

Qualifications

• Bachelor's or Associate's degree required.
• 0–4 years of professional work experience or internship preferred.
• Must reside in a Pacific or Mountain timezone state and be available for 9am–6pm PST shifts.
• Strong problem-solving with attention to detail required.
• Excellent written and verbal communication skills expected.

Responsibilities

• Become a product expert to provide accurate information and assistance to customers and colleagues.
• Own customer issues from start to finish in a fast-paced setting.
• Respond to customer inquiries via email, chat, or video conferencing.
• Resolve issues by understanding the complaint, identifying solution, and following up for resolution.
• Document interactions in the company CRM and keep records up to date.
• Gather customer feedback and share insights with Product and Engineering teams.
• Stay updated on policies and product updates to provide consistent information.
• Meet deadlines and adapt to urgent requests to satisfy clients.

Skills

Problem solving

Time management

Communication

Education

Bachelor's or Associate's degree

Job description

Rippling is seeking a Customer Support professional to ensure seamless experiences across HR, IT and Finance platforms. You will become a product expert, handling inquiries via email, chat, or video, and guiding customers from issue to resolution.

This role requires a 0–4 year track record, a relevant degree, and the ability to work a 9am–6pm PST shift from a Pacific or Mountain timezone state. Rippling emphasizes customer safety and continuous learning.