HRIS Product Support Specialist

Rippling; Los Angeles (CA); On-site; USD 63,583,000 - 67,308,000; Full time

Job summary

Rippling is hiring a Customer Support specialist to help customers navigate the Rippling HR, IT, and Finance platform. You will handle inquiries, provide product guidance, and ensure quick, accurate resolutions.

You will document interactions in the CRM, collaborate with Product and Engineering, and stay up-to-date with policies and updates. A 9am–6pm PST shift is expected, with 0–4 years of experience in a fast-paced environment.

Qualifications

• Bachelor's or Associate's degree required.
• 0–4 years of professional work experience or internship.
• Ability to work 9am–6pm PST from a suitable U.S. time zone.
• Strong problem-solving and attention to detail.
• Excellent written and verbal communication.

Responsibilities

• Become a product expert to provide accurate information to customers and colleagues.
• Own customer issues from start to finish in a fast-paced environment.
• Respond promptly to inquiries via email, chat, or video.
• Diagnose and resolve product or service issues and follow up.
• Document and track interactions in the CRM system.
• Gather feedback and share insights with Product and Engineering teams.
• Stay updated on policies and product updates to ensure accuracy.
• Meet deadlines and ensure client needs are met.
• Deliver exceptional service and go the extra mile.

Skills

Product knowledge

Problem solving

Time management

Communication skills

Customer service

Education

Bachelor's or Associate's degree

Tools

CRM system

Job description

Rippling is hiring a Customer Support specialist to help customers navigate the Rippling HR, IT, and Finance platform. You will handle inquiries, provide product guidance, and ensure quick, accurate resolutions.

You will document interactions in the CRM, collaborate with Product and Engineering, and stay up-to-date with policies and updates. A 9am–6pm PST shift is expected, with 0–4 years of experience in a fast-paced environment.