HRIS Service Coordinator - Hybrid (PeopleSoft & ServiceNow)

BP PLC; Westlake (OH); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible working options

Paid parental leave

Retirement benefits

Disability accommodation

Job summary

BP plc in Westlake, Ohio, is seeking an HRIS Service Coordinator for hybrid work. You will process workforce transactions in PeopleSoft, manage service requests via ServiceNow, and maintain data integrity with strong privacy controls.

You will collaborate with Compensation, Payroll, Compliance, and HRIS teams to support data accuracy, security, and continuous process improvement. Strong communication and customer service skills are essential.

Qualifications

• 1+ years of experience in HR, HRIS, Payroll, Shared Services, or related fields.
• Experience processing employee transactions within a Human Capital System (HCM), preferably PeopleSoft.
• Experience managing shared mailboxes and ticketing systems.
• Working knowledge of HR policies, approval workflows, and workforce administration processes.

Responsibilities

• Review incoming requests for completeness, accuracy, required approvals, and policy compliance.
• Process workforce transactions within PeopleSoft.
• Manage future-dated transactions and ensure timely processing.
• Return incomplete requests with guidance regarding missing information and approvals.
• Manage and monitor the HRIS Service mailbox and ServiceNow ticket queue.
• Provide timely support for workforce administration inquiries and service requests.
• Evaluate requests and determine when escalation is necessary.
• Partner with internal collaborators to resolve service requests.
• Maintain the accuracy, security, and confidentiality of employee information.
• Create and maintain SOPs, job aids, FAQs, and knowledge articles.
• Conduct quarterly webinars and training sessions.
• Supports the HRIS Service team with data requests, reports, and projects.

Skills

Analytical thinking

Attention to detail

Customer service

Communication

Time management

Confidentiality

Process improvement

Tools

PeopleSoft

ServiceNow

Ticketing systems

Job description

BP plc in Westlake, Ohio, is seeking an HRIS Service Coordinator for hybrid work. You will process workforce transactions in PeopleSoft, manage service requests via ServiceNow, and maintain data integrity with strong privacy controls.

You will collaborate with Compensation, Payroll, Compliance, and HRIS teams to support data accuracy, security, and continuous process improvement. Strong communication and customer service skills are essential.