HRIS Service Coordinator — Data Integrity & Support (Hybrid)

bp; Westlake (OH); Hybrid; USD 60,000 - 85,000; Full time

Job summary

bp is seeking an HRIS Service Coordinator to act as the primary resource for workforce transaction processing and HRIS support. You will ensure accurate, secure employee data in line with company policies and cybersecurity standards, using PeopleSoft and ServiceNow for processing and escalation.

You will partner with Compensation, Payroll, Compliance, and HRIS teams to maintain data integrity, deliver services, and educate managers on self-service options, while creating SOPs and delivering

Qualifications

• 1+ years of experience in HR, HRIS, Payroll, Shared Services, or related fields.
• Experience processing employee transactions within a Human Capital System (HCM), preferably PeopleSoft.
• Experience managing shared mailboxes and ticketing systems.
• Working knowledge of HR policies, approval workflows, and workforce administration processes.

Responsibilities

• Review incoming requests for completeness, accuracy, required approvals, and policy compliance.
• Process workforce transactions within PeopleSoft.
• Manage future-dated transactions and ensure timely processing.
• Return incomplete requests with guidance regarding missing information and approvals.
• Manage and monitor the HRIS Service mailbox and ServiceNow ticket queue.
• Provide timely support for workforce administration inquiries and service requests.
• Evaluate requests and determine when escalation is necessary.
• Partner with internal collaborators to resolve service requests.
• Maintain the accuracy, security, and confidentiality of employee information.
• Conduct data audits and resolve discrepancies.
• Create and maintain SOPs, job aids, FAQs, and knowledge articles.
• Conduct quarterly webinars and training sessions.
• Supports the HRIS Service team with data requests, reports, and projects.

Skills

Analytical thinking

Problem solving

Attention to detail

Customer service

Cross-functional collaboration

Policy interpretation

Time management

Data confidentiality

Training material development

Tools

PeopleSoft

ServiceNow

HRIS systems

Job description

bp is seeking an HRIS Service Coordinator to act as the primary resource for workforce transaction processing and HRIS support. You will ensure accurate, secure employee data in line with company policies and cybersecurity standards, using PeopleSoft and ServiceNow for processing and escalation.

You will partner with Compensation, Payroll, Compliance, and HRIS teams to maintain data integrity, deliver services, and educate managers on self-service options, while creating SOPs and delivering