HRIS Operations Analyst - Data & Processes

The Metropolitan Transportation Authority (MTA); New York (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

The Metropolitan Transportation Authority is seeking an Operations Analyst to administer HRIS activities at the MTA Headquarters in New York. The role focuses on data validation, transaction processing in PeopleSoft, and high-quality customer service to HR teams.

Responsibilities include maintaining employee records, resolving inquiries, and supporting continuous improvement initiatives within the HRIS unit. Evening/weekend work may be required and travel to other internal locations could occur.

Qualifications

• Experience with HR data processing and employee records.
• Familiarity with PeopleSoft or similar HRIS systems.
• Ability to work in a team and handle confidential data.

Responsibilities

• Gather, validate, and maintain data and transaction inputs.
• Enter transactions in PeopleSoft and service request tools.
• Provide customer service and resolve inquiries.
• Escalate issues to supervisor when needed.
• Support cross-team documentation and process improvements.
• Maintain knowledge of HRIS processes and KPIs.

Skills

HR data processing

PeopleSoft

team collaboration

issue resolution

data validation

customer service

communication

time management

confidentiality

Education

High School Diploma or GED

3+ years HR data processing experience

Tools

PeopleSoft

Job description

The Metropolitan Transportation Authority is seeking an Operations Analyst to administer HRIS activities at the MTA Headquarters in New York. The role focuses on data validation, transaction processing in PeopleSoft, and high-quality customer service to HR teams.

Responsibilities include maintaining employee records, resolving inquiries, and supporting continuous improvement initiatives within the HRIS unit. Evening/weekend work may be required and travel to other internal locations could occur.