Operations Analyst Benefits

IMDiversity; New York (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

The Metropolitan Transportation Authority is seeking an Operations Analyst to administer HRIS activities at the MTA Headquarters in New York. The role focuses on data validation, transaction processing in PeopleSoft, and high-quality customer service to HR teams.

Responsibilities include maintaining employee records, resolving inquiries, and supporting continuous improvement initiatives within the HRIS unit. Evening/weekend work may be required and travel to other internal locations could occur.

Qualifications

• Experience with HR data processing and employee records.
• Familiarity with PeopleSoft or similar HRIS systems.
• Ability to work in a team and handle confidential data.

Responsibilities

• Gather, validate, and maintain data and transaction inputs.
• Enter transactions in PeopleSoft and service request tools.
• Provide customer service and resolve inquiries.
• Escalate issues to supervisor when needed.
• Support cross-team documentation and process improvements.
• Maintain knowledge of HRIS processes and KPIs.

Skills

HR data processing

PeopleSoft

team collaboration

issue resolution

data validation

customer service

communication

time management

confidentiality

Education

High School Diploma or GED

3+ years HR data processing experience

Tools

PeopleSoft

Job description

Operations Analyst Benefits

Job ID: 17286

Business Unit: MTA Headquarters

Location: New York, NY, United States

Regular/Temporary: Regular

Department: Human Resources Data Science

Salary Range

Step 1 (60% Rate of Pay) $45,125

Step 2 (70% Rate of Pay) $52,646

Step 3 (75% Rate of Pay) $56,406

Step 4 (80% Rate of Pay) $60,166

Step 5 (85% Rate of Pay) $63,927

Step 6 (90% Rate of Pay) $67,687

Step 7 (Full Rate of Pay) $75,208

DEPT/DIV: Human Resources Data Science

SUPERVISOR: HR Systems Manager

LOCATION: 2 Broadway, New York, NY 10004

HOURS OF WORK: 9:00 am - 5:30 pm (8 hours/day) or as required

***This position is represented by the Transportation Communications Union (TCU)***

Opening:

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Position Objective:

The purpose of this position is to administer activities and process transactions for the Human Resources Information Systems (HRIS) Unit.

Responsibilities:

• Gather, validate, and maintain data and other transaction inputs
• Gather forms and track status
• Enter transactions in PeopleSoft and the service request management tool
• Retrieve, index, and review scanned documents and forms
• Provide satisfactory customer service by receiving, analyzing, researching and seeking resolution to assigned inquiries
• Integrate across BSC teams to document, research and resolve basic issues and errors as assigned. Understand when to resolve or **escalate** to supervisor
• Perform/support cyclical processing and period end activities
• Complete assignments as delegated by supervisor
• Comply with MTA and BSC policies, practices, and procedures
• Develop and update operating procedures and training materials as needed
• Understand the MTA and BSC vision including how individual responsibilities fit into the long-term strategies
• Track and report status of work
• Maintain appropriate level of process, functional and technical knowledge and participate in training to continue to develop such knowledge
• Support other team members as appropriate
• Ensure that all assignments are completed with the highest quality and within agreed-to Service Level Agreement guidelines and Key Performance Indicator targets
• Support additional HRIS functions as needed, i.e. VOEs, UCM, Siebel, etc.
• Adhere to team budget
• Identify and implement continuous improvement initiatives as assigned
• Participate in user groups as necessary
• Identify and document input to knowledge management tool

Required Knowledge/Skills/Abilities:

• Possess specific work experience for HR in the area of employee records, data updates and maintenance, etc.
• Working knowledge and use of PeopleSoft or related database software
• Ability to work in a team environment
• Ability to process requests consistently with general supervision
• Ability to assess problems and promptly resolve or identify appropriate team to resolve
• Strong oral and written communication skills
• Strong interpersonal skills with the ability to work with and collaborate across the BSC at all levels within and outside the organization
• Strong time management skills and ability to manage individual assignments
• Strong attention to detail
• Ability to handle sensitive situations and maintain a high degree of confidentiality

Required Education and Experience:

• High School Diploma or GED
• Minimum three (3) years HR data processing experience in the area of HRIS, such as, employee records keeping and updates

Preferred Education and Experience:

• Bachelor's degree or Associates degree with relevant experience in Business or related field
• Shared Services experience

Other Information

• May need to work outside of normal work hours (i.e., evenings and weekends)
• Travel may be required to other MTA locations or other external sites.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.