HR Employment Operations Analyst: Data & Compliance

Metropolitan Transportation Authority (MTA)

New York (NY)

On-site

USD 45,000 - 53,000

Full time

2 days ago

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Job summary

Metropolitan Transportation Authority (MTA) in Brooklyn, NY, is seeking an Operations Analyst – HR: Employment (NYCT) to administer and support HR Employment activities and process transactions. The role involves data gathering, form management, and system entry in PeopleSoft and related tools, with a focus on customer service and accuracy.

The position is represented by the Transportation Communication Union (TCU) and requires adherence to COE policies, with potential after-hours work and

Qualifications

Experience handling HR Employment data and transactions.
Proficient with PeopleSoft or equivalent database software.
Ability to work effectively in a team environment.
Ability to process requests with supervision and escalate when needed.
Strong oral and written communication skills.
Ability to handle confidential information with discretion.

Responsibilities

Gather, validate, and maintain data and transaction inputs.
Collect forms and track status.
Enter transactions in PeopleSoft and the service request tool.
Retrieve, index, and review scanned documents and forms.
Provide customer service by analyzing inquiries and resolving issues.

Skills

HR Employment experience

PeopleSoft

Team collaboration

Requests processing

Problem solving

Communication skills

Confidentiality

Education

High School Diploma or GED

Bachelor's or Associate degree (preferred)

Tools

Service request management tool

Office productivity tools

Job description

The position is represented by the Transportation Communication Union (TCU) and requires adherence to COE policies, with potential after-hours work and

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