Operations Analyst HRIS

IMDiversity Inc.; New York (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

Metropolitan Transportation Authority is seeking an Operations Analyst HRIS in New York, NY. The role administers HRIS transactions, including new hires, promotions, and salary changes, within a team environment and under a unionized framework.

The position requires HR data processing experience, PeopleSoft expertise, and strong communication. It involves data entry, document handling, and collaboration across teams to resolve issues and ensure quality, with a standard 9:00 am–5:30 pm workday

Qualifications

• Possess HR experience in employee records, data updates, and maintenance.
• Working knowledge and use of PeopleSoft or related database software.
• Ability to work in a team environment.
• Ability to process requests with general supervision.
• Ability to assess problems and escalate when needed.
• Strong oral and written communication skills.
• Strong interpersonal skills to collaborate across the organization.
• Strong time management and ability to manage assignments.
• Strong attention to detail and confidentiality.
• Ability to build and modify SQL queries.

Responsibilities

• Gather, validate and maintain data and other transaction inputs.
• Gather forms and track status; enter transactions in PeopleSoft and service request tool.
• Retrieve, index and review scanned documents and forms.
• Provide customer service by analyzing inquiries and seeking resolution.
• Collaborate across teams to document and resolve issues; escalate when needed.
• Support cyclical processing and period-end activities.
• Complete assignments as delegated by supervisor and comply with policies.
• Develop operating procedures and training materials as needed.
• Understand how responsibilities fit into long-term strategies and monitor progress.
• Maintain knowledge and participate in training to develop skills.

Skills

HR data processing

PeopleSoft

SQL queries

Teamwork

Communication

Time management

Attention to detail

Confidentiality

Education

Bachelor's degree or Associate's degree in Business or related field

Tools

PeopleSoft

Job description

Operations Analyst HRIS
Job ID: 17384
Business Unit: MTA Headquarters
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Human Resources Data Science

Description

JOB TITLE:

Operations Analyst HRIS

SALARY RANGE:

• Step 1: $45,125
• Step 2: $52,646
• Step 3: $56,407
• Step 4: $60,166
• Step 5: $63,927
• Step 6: $67,688
• Step 7: $71,448
• Step 8: $75,208

DEPT/DIV:

People

SUPERVISOR:

Manager HRIS

LOCATION:

2 Broadway, New York, NY 10004

HOURS OF WORK:

9:00 am - 5:30 pm (8 hours/day) or as required

***This position is represented by the Transportation Communications Union (TCU)***

Opening:

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Summary:

The purpose of this position is to administer activities and process transactions for Human Resources Information Systems (HRIS) Unit including new hires, promotions, transfers, salary changes and other human resources transactions.

Responsibilities:

• Gather, validate and maintain data and other transaction inputs
• Gather forms and track status
• Enter transactions in PeopleSoft and the service request management tool
• Retrieve, index and review scanned documents and forms
• Provide satisfactory customer service by receiving, analyzing, researching and seeking resolution to assigned inquiries
• Integrate across BSC teams to document, research and resolve basic issues and errors as assigned. Understand when to resolve or upscale to supervisor
• Perform/support cyclical processing and period end activities
• Complete assignments as delegated by supervisor
• Comply with MTA and BSC policies, practices, and procedures
• Develop and update operating procedures and training materials as needed
• Understand the MTA and BSC vision, including how individual responsibilities fit into the long-term strategies
• Track and report status of work
• Maintain appropriate level of process, functional and technical knowledge and participate in training to continue to develop such knowledge
• Support other team members as appropriate
• Ensure that all assignments are completed with the highest quality and within agreed-to Service Level Agreement guidelines and Key Performance Indicator targets
• Adhere to team budget
• Identify and implement continuous improvement initiatives as assigned
• Participate in user groups as necessary
• Identify and document input to knowledge management tool

Required Qualifications:

• Possess specific work experience in HR in the area of employee records, data updates, and maintenance, etc.
• Working knowledge and use of PeopleSoft or related database software.
• Ability to work in a team environment
• Ability to process requests consistently with general supervision.
• Ability to assess problems and promptly resolve or identify the appropriate team to resolve.
• Strong oral and written communication skills.
• Strong interpersonal skills with the ability to work with and collaborate across the BSC at all levels within and outside the organization.
• Strong time management skills and ability to manage individual assignments.
• Strong attention to detail.
• Ability to handle sensitive situations and maintain a high degree of confidentiality
• Ability to build and modify SQL queries.

Preferred Qualifications:

• Understanding of MTA HR policies and procedures.
• Familiarity with performance metrics and ability to meet identified targets
• Working knowledge of service request management tools
• Working knowledge and use of office productivity tools (e.g., MS Outlook, MS Office applications) and web-based applications

Required Education and Experience:

• High School Diploma or GED
• Minimum 3 years of HR data processing experience in the area of HRIS, such as employee records related to hires, rehires, promotions, salary changes, transfers, etc.

Preferred Education and Experience:

• Bachelor's degree or Associate's degree with relevant experience in Business or related
• field.
• Shared Services experience

Pay, Benefits, & Work Schedule:

• The starting rate for Newly Hires is equivalent to $45,125.00. The wage progression scale is as follows: Year 1=60%>Year 2=70%>Year 3=75%>Year 4=80%>Year 5=85%>Year 6=90%.
• The full rate of pay is $ 75,208.00.
• This salary is non-negotiable, based on the Collective Bargaining Agreement.

Other Information

May need to work outside of normal work hours (i.e., evenings and weekends)

Travel may be required to other MTA locations or other external sites.

According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.