HRIS Customer Success Specialist

Rippling; El Paso (TX); On-site; USD 30,000 - 33,000; Full time

Job summary

Rippling is hiring for a Customer Support role focused on delivering an exceptional, tech-enabled experience. You will become a product expert and own customer issues from start to finish in a fast-paced, remote environment across U.S. time zones.

The team emphasizes collaboration with Product and Engineering to share insights, staying current with policies, and ensuring accurate information. A degree and 0–4 years of experience are typical prerequisites, with clear growth opportunities within

Qualifications

• Bachelor's or Associate's degree is required.
• 0–4 years of professional work experience or internship experience.
• reside in a Pacific or Mountain timezone state with the ability to work a shift between 9am to 6pm PST.
• Demonstrated experience in problem-solving with attention to detail.
• Time management skills and ability to prioritize.
• Excellent communication skills, both written and verbal.

Responsibilities

• Become a product expert - Maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues.
• Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment.
• Respond promptly and professionally to customer inquiries via email, chat, or video conferencing.
• Resolve product or service issues by understanding the customer's complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
• Document and track customer interactions, transactions, comments, and complaints using the company's CRM system.
• Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services.
• Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers.
• Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client's needs are met.
• Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.

Skills

Product knowledge

Customer service

Written and verbal communication

Time management

Problem solving

Education

Bachelor's or Associate's degree

Tools

CRM system

Job description

Rippling is hiring for a Customer Support role focused on delivering an exceptional, tech-enabled experience. You will become a product expert and own customer issues from start to finish in a fast-paced, remote environment across U.S. time zones.

The team emphasizes collaboration with Product and Engineering to share insights, staying current with policies, and ensuring accurate information. A degree and 0–4 years of experience are typical prerequisites, with clear growth opportunities within