Remote Customer Support Specialist – Product Expert

Rippling

Wyoming (OH)

Hybrid

USD 48,000 - 56,000

Full time

14 days+

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

Rippling is seeking a Customer Support specialist to become a product expert, guiding customers through the Finance, HR, and IT platform. You will own issues from start to finish, respond via email/chat/video, and collaborate with Product and Engineering to drive improvements.

The role supports a Pacific or Mountain timezone, with a 9am–6pm PST shift, and offers remote work with potential bonuses and comprehensive benefits.

Qualifications

Bachelor's or Associate's degree required.
0–4 years professional experience or internship experience.
Time management and prioritization skills.
Excellent written and verbal communication.

Responsibilities

Become a product expert - Maintain a high level of product knowledge to provide accurate information and assistance to both customers and colleagues.
Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment.
Respond promptly and professionally to customer inquiries via email, chat, or video conferencing.
Resolve product or service issues by understanding the customer's complaint, determining the cause, and explaining the best solution, with follow-up.
Document and track customer interactions using the CRM system.
Gather customer feedback and share insights with Product and Engineering teams to improve products and services.
Stay up-to-date with company policies and product updates to provide accurate information.
Work well under time constraints and meet schedules, including unexpected deadlines.
Deliver exceptional service and ensure customer satisfaction by going the extra mile.