HR & Workday Support Specialist (Hybrid/Remote)

Talent Groups; New York (NY); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Talent Groups is hiring a Tier 1 HR Resource Center Representative in New York. You will handle employee inquiries across calls, email, and direct interactions, delivering first-touch resolutions during a Workday ERP/HCM rollout.

The role covers HR operations, transaction support, and knowledge-base content, requiring a HS diploma and up to 2 years of experience. The position is 6 months, with hybrid work and go-live on-site periods.

Qualifications

• Customer service experience or aptitude is required.
• Ability to communicate clearly with employees and internal partners.
• Willingness to learn HR policies and Workday processes.

Responsibilities

• Provide Tier 1 support for Workday HR transactions and inquiries.
• Interact via calls, email, and service requests to resolve issues.
• Collaborate with HR, IT and Finance to troubleshoot processes.
• Support system adoption and end-user training for HR applications.
• Document issues, track progress, and escalate when needed.
• Assist in knowledge-base content and process improvements.

Skills

Customer Service

Communication

Education

HS Diploma/GED

Associate's Degree or Voc Training in HR/Comm

Job description

Talent Groups is hiring a Tier 1 HR Resource Center Representative in New York. You will handle employee inquiries across calls, email, and direct interactions, delivering first-touch resolutions during a Workday ERP/HCM rollout.

The role covers HR operations, transaction support, and knowledge-base content, requiring a HS diploma and up to 2 years of experience. The position is 6 months, with hybrid work and go-live on-site periods.