Workday ERP Helpdesk & Go-Live Support (Hybrid/Remote)

The Planet Group; New York (NY); Hybrid; USD 75,000 - 95,000; Full time

Job summary

The Planet Group is seeking a Resource Center Representative to support a major Workday ERP implementation. The role requires exceptional customer service and clear written and verbal communication with diverse staff.

Flexibility is essential to adapt to go-live and hypercare needs, with a strong emphasis on ownership, timely follow-up, and coordinating with backend teams to resolve issues. Hybrid work setup in the NY area is expected.

Qualifications

• Strong customer service and communication skills required.
• Experience supporting a large ERP go-live is a plus.
• Ability to manage high-volume case work and escalate when needed.

Responsibilities

• Serve as a Resource Center Representative during ERP go-live and hypercare.
• Willing to flex into other project-support responsibilities as needed.
• Troubleshoot issues, follow up with backend teams, and ensure timely resolution.

Skills

Customer service

Communication

Time management

Problem solving

Tools

Workday

ServiceNow

Job description

The Planet Group is seeking a Resource Center Representative to support a major Workday ERP implementation. The role requires exceptional customer service and clear written and verbal communication with diverse staff.

Flexibility is essential to adapt to go-live and hypercare needs, with a strong emphasis on ownership, timely follow-up, and coordinating with backend teams to resolve issues. Hybrid work setup in the NY area is expected.