HR Service Center – Workday Support (Contract)

Comrise; New York (NY); Hybrid; USD 28,000 - 30,000; Full time

Job summary

Comrise is seeking an HR Service Center Representative to provide Tier 1 support for employees and managers via phone, email, and other service channels. This role supports Workday HCM and ERP transactions, aiming to resolve inquiries at first contact and document cases.

The position offers a hybrid schedule in Manhattan, NY on a 6-month contract with 37.5 hours per week. Remote work is anticipated in November–December, followed by on-site support during the January–February go-live period.

Qualifications

• High school diploma or GED.
• Customer service experience or aptitude.
• Ability to communicate clearly in English and document cases.

Responsibilities

• Respond to basic and moderately complex inquiries about HR processes, policies, systems, and services.
• Provide timely, accurate support through calls, email, service requests, and case management tools.
• Identify issues, document troubleshooting steps, resolve cases when possible, and escalates issues that require specialized support.
• Use call scripts, standard procedures, and the HR knowledge base to provide consistent answers.
• Guide employees and managers through self-service tools so they can complete routine tasks independently.
• Follow up on open cases and keep employees informed of their status.
• Seek guidance from a supervisor when handling unfamiliar issues.
• Support user inquiries, transactions, and tickets related to the existing Workday HCM platform and the Workday ERP implementation.
• Assist with routine processes involving recruiting, employee and manager self-service, absence, performance management, benefits, payroll, finance, and compensation.
• Complete Workday and other system transactions in accordance with standard operating procedures.
• Partner with HR Business Partners, managers, and teams across Finance, IT, Supply Chain, and Research to troubleshoot issues and support business processes.
• Help employees and managers adopt new systems and processes.
• Help develop and update HR knowledge base content.
• Stay informed about changes to system functionality, HR policies, procedures, and compliance requirements.
• Share recurring issues and customer feedback with the manager, and recommend improvements to service and workflows.
• Assist with testing HR system enhancements and assessing their impact on employees, managers, and HR processes.
• Help train new HR Service Center Representatives as needed.

Job description

Comrise is seeking an HR Service Center Representative to provide Tier 1 support for employees and managers via phone, email, and other service channels. This role supports Workday HCM and ERP transactions, aiming to resolve inquiries at first contact and document cases.

The position offers a hybrid schedule in Manhattan, NY on a 6-month contract with 37.5 hours per week. Remote work is anticipated in November–December, followed by on-site support during the January–February go-live period.